Experiencing financial hardship? We're here to help.

Talking to us about hardship won't affect your credit score, and we can work with you to find a solution.

Contact & Support

We're here to help. Choose the option that best matches your needs, or reach out directly using the contact details below.

Confidential

Hardship Support

Get confidential help if you're experiencing financial difficulty. We're here to work with you on a solution.

Contact Hardship Team

Disputes & Complaints

Submit a formal complaint or dispute. We're committed to resolving issues fairly and promptly.

Get help

Payments & Billing

Questions about payment schedules, failed payments, or billing inquiries.

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Account Access

Help with login issues, password resets, or account verification.

Get help

Get in touch

Live Chat Support

Chat with support

Our friendly Customer Heroes are here to help!

We're online Monday to Friday, 9 AM to 6 PM, and always aim to respond as quickly as possible.

External Dispute Resolution

Go to Australian Financial Complaints Authority (AFCA)

If you're not satisfied with our response to your complaint, you can escalate your concern to an external dispute resolution body at no cost to you.