Whether a submitted bill can be changed or canceled depends on its processing and payment status. Contact us as soon as you notice an error.
Before payment has been sent
Open the Chat widget on the Deferit website and type “I need to cancel or edit a submitted bill.” Include the bill ID, the change you need and an updated bill file if relevant. Support will confirm whether the change is still possible. A request does not guarantee that processing can be stopped.
After payment has been sent
You cannot cancel or edit a sent payment through Deferit. Contact your biller about a refund or adjustment; Support can help with proof of payment. If the biller returns funds to Deferit, a refund is processed after Deferit receives them back. Existing repayment obligations continue unless adjusted or refunded.
Paying an additional amount
Check what has already been paid before uploading an updated bill for an additional amount. Choose an available bill-payment option and review the new amount and schedule to avoid paying twice. Bill Saving seeks lower future rates; it does not pay an additional bill balance.
Canceling a Bill Saving request
Contact Support through the website Chat widget to cancel a Bill Saving request before the service is completed. Canceling this request does not cancel your membership.