If your biller reports a missing, delayed or incorrect payment, first look through the Help Center for an immediate answer. Customer Heroes usually endeavor to respond within one to two business days but may take longer during busy periods.
Check your biller account
Review the biller’s transaction history for the payment amount and posting date. Record any rejection, return or other payment status messages and codes.
Report the problem
Open the website’s chat widget at the bottom right and describe what happened. Chat requests are directed to the team handling these issues.
The AI assistant may ask for a screenshot showing the affected transaction, your Deferit bill reference, the biller’s name, your biller account or reference number, and any biller messages or codes.
Deferit will send the payment again or refund the amount if it cannot be processed again.
Allow for processing time
It is your responsibility to allow for enough time to pay your nominated bill. Please refer to When will my bill be paid? for processing times.