Biller name
Alabama Power
HQ: Birmingham, AL
Legal name
Alabama Power
Website
Also known as
Alabama Power Company · Southern Company
Deferit is unaffiliated with Alabama Power
Pay your Alabama Power bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support Late fees FAQ Split into installments
Alabama Power Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Residential support Main | 1-800-245-2244 | Mon-Fri 7a-7p Central |
| Outage / Emergency | 1-800-888-2726 | 24/7 |
| Business support | 1-888-430-5787 | Mon-Fri 8a-5p Central |
Retrieved June 2026 · Source: customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC · current departmental phone numbers and hours of operation.
Alabama Power Bill Types
About Alabama Power
Alabama Power has delivered electricity to homes and businesses across Alabama for over a century. With more than 84,000 miles of power lines serving 44,500 square miles of Alabama, it is a subsidiary of Southern Company and one of the largest electric utilities in the southeastern United States.
Alabama Power bills commonly include electric service charges, fuel adjustment costs, taxes, and any applicable fees. Deferit is unaffiliated with Alabama Power.
How to Pay Your Alabama Power Bill
- Online: alabamapower.com or Southern Company portal · bank account and card payment options.
- Mobile App: Alabama Power app · manage account and pay from your mobile device.
- Digital Wallet: Apple Pay, Google Pay, PayPal, or Venmo · requires online account.
- Phone: 1-800-245-2244 · residential support · Monday through Friday, 7 a.m. to 7 p.m. Central.
- In-person: more than 2,500 authorized locations including Walmart and Publix.
- Mail: Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Alabama Power in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options.html ·customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC .
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment fee | The greater of 1.5% of the amount due or $2.00 (per Alabama Power tariff) | Applies when payment is past due; contact Alabama Power for current tariff details |
| Reconnection fee | $50 during normal business hours, $75 after hours, on weekends, or on holidays | Charged when service is restored after disconnection for non-payment; same-day restoration requires payment before 7:00 p.m. |
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options/reconnect-service.html ·alabamapower.com/residential/billing-and-payment-options.html
Need to split your Alabama Power bill into installments?
Alabama Power offers several programs for customers who need help. Energy Assistant helps connect families with financial assistance by answering a few anonymous questions to learn about available energy assistance options. Project Share and Special Needs Assistance provide bill payment help; eligibility requirements apply.
Budget Billing is also available, evening out seasonal highs and lows by spreading your annual electricity cost across monthly payments at an average amount.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible Alabama Power bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options.html .
| Alabama Power Payment Arrangement |  Deferit | |
|---|---|---|
| How to access | Contact Alabama Power by phone, online at AlabamaPower.com, or in person at a local business office to request a payment arrangement. Availability and terms are subject to Alabama Power's approval. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | Alabama Power offers Payment Arrangements allowing customers more time to pay. Terms are not published on the public website; contact Alabama Power directly for details. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Alabama Power at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Paying by bank account (ACH) online or through the automated phone system is free. Paying in person at an authorized retail location such as Walmart carries a $1.50 convenience fee charged by the vendor. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Service may be disconnected for non-payment. A reconnection fee applies: $50 if service is restored during normal business hours, or $75 after hours, on weekends, or on holidays. Same-day restoration requires payment before 7:00 p.m. Monday through Friday or on weekends; payments after 7:00 p.m. result in next-day restoration. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Alabama Power bills only | Alabama Power and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Alabama Power bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Alabama Power
Does Alabama Power charge a late fee? ›
Alabama Power charges a late fee when payment is past due. Under Alabama Power's tariff (Rules and Regulations on file with the Alabama Public Service Commission), the late charge is the greater of 1.5% of the amount due or $2.00 per occurrence. Contact Alabama Power at 1-800-245-2244 for current details or review your customer agreement.
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options.html ·customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC
What happens if I miss an Alabama Power payment? ›
If payment is not made, Alabama Power may disconnect your electric service. To restore service, you must pay the past-due balance plus a reconnection fee of $50 if service is restored during normal business hours, or $75 after hours, on weekends, or on holidays. Same-day restoration is possible if payment is made before 7:00 p.m. Monday through Friday or on weekends. Payments received after 7:00 p.m. result in next-day restoration.
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options/reconnect-service.html ·alabamapower.com/residential/billing-and-payment-options.html
Can I split my Alabama Power bill? ›
Alabama Power offers Payment Arrangements for customers who need more time to pay. You can request one online at AlabamaPower.com, by contacting Alabama Power by phone, or by visiting a local business office. Arrangement terms are not published on the public website. If you want to pay your bill in full now and split the repayment across 4 bi-weekly installments, Deferit can pay Alabama Power on your behalf with an eligibility check before you commit.
Retrieved June 2026 · Source: customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC ·alabamapower.com/residential/billing-and-payment-options.html
How do I pay my Alabama Power bill online? ›
Log in to your account at alabamapower.com or at the Southern Company customer portal to pay with a bank account, credit card, or debit card. A Guest Pay option is also available using your account number plus your web access code, Social Security number or Tax ID, or email address (if enrolled in paperless billing). Digital wallet payments via Apple Pay, Google Pay, PayPal, and Venmo are accepted with an online account.
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options.html ·customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC
What financial assistance programs does Alabama Power offer? ›
Alabama Power's Energy Assistant tool helps connect customers with available financial assistance programs by answering a few anonymous questions. Project Share and Special Needs Assistance are programs that provide bill payment help; eligibility requirements apply. Budget Billing lets you even out seasonal highs and lows by paying an average monthly amount based on your annual usage.
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options.html
Where can I pay my Alabama Power bill in person? ›
Alabama Power has more than 2,500 authorized payment locations across Alabama, including Walmart and Publix stores. You can also visit an Alabama Power business office.
Retrieved June 2026 · Source: alabamapower.com/residential/billing-and-payment-options.html
How do I contact Alabama Power customer service? ›
Residential billing support: 1-800-245-2244, Monday through Friday, 7 a.m. to 7 p.m. Central. For outages or emergencies: 1-800-888-2726, available 24 hours a day, 7 days a week. Business support: 1-888-430-5787, Monday through Friday, 8 a.m. to 5 p.m. Central.
Retrieved June 2026 · Source: customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC
Customer Service Tips for Alabama Power Customers
Have these ready before you call. Account number, service address, billing ZIP, last bill amount, and preferred payment method. For residential billing support call 1-800-245-2244, Monday through Friday, 7 a.m. to 7 p.m. Central. For outages or emergencies, call 1-800-888-2726 any time.
How to read your Alabama Power bill. Your Alabama Power bill typically shows the base service charge, energy usage in kilowatt-hours (kWh), fuel adjustment, taxes, and any applicable fees. The fuel adjustment reflects fluctuations in the cost of fuel used to generate electricity and varies month to month. Comparing kWh usage across months is a better indicator of consumption changes than comparing dollar amounts alone.
How to lower your bill. Alabama Power's Budget Billing program smooths seasonal highs and lows into a predictable monthly amount. The Energy Assistant tool helps identify financial assistance programs you may qualify for. Reducing peak-hour usage (typically afternoon and evening in summer) and improving home insulation or weatherstripping can reduce kWh consumption. If the challenge is timing cash flow rather than reducing usage, Deferit's Pay-in-4 option can split your bill into 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: alabamapower.com/residential/billing-and-payment-options.html ·customerservice2.southerncompany.com/Billing/PayBill/Access?mnuOpco=APC .
Updated: June 2026