Biller name
altafiber
HQ: Cincinnati, OH
Legal name
Cincinnati Bell Inc
Website
Deferit is unaffiliated with altafiber
Pay your altafiber bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support FAQ Split into installments
altafiber Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service / Billing Main | 888-246-2355 |
| Customer Service / Billing | 513-566-4101 |
| Small Business Sales | 866-541-9042 |
Retrieved June 2026 · Source: altafiber.com/contact ·altafiber.com/contact-us ·altafiber.com/support · current departmental phone numbers and hours of operation.
About altafiber
Altafiber, the trade name for Cincinnati Bell, is a regional telecommunications provider based in Cincinnati, Ohio that offers landline phone service, fiber-optic internet, and IPTV. The company adopted the Altafiber brand in March 2022 after being acquired by Australia's Macquarie Infrastructure and Real Assets, and traces its origins to 1873 as the City and Suburban Telegraph Association.
Altafiber bills commonly include internet service charges, landline phone charges, IPTV service charges, Federal Universal Service Fund fees, carrier subscription charges, utility surcharges, and administrative recovery fees for phone service. Deferit is unaffiliated with altafiber.
How to Pay Your altafiber Bill
- Online: Pay at My altafiber Account (login.altafiber.com) with immediate posting; note 2.5% surcharge applies to credit card payments.
- Phone: Call 1-888-246-2355 to pay by phone; immediate posting after submission.
- App: Download My altafiber mobile app to view and pay bills on smartphones or tablets with immediate posting.
- Auto-Pay: Set up automatic recurring payments through your account; manage settings and payment methods anytime, with changes taking effect the following billing cycle.
- Mail: Send checks made out to Cincinnati Bell or altafiber to the mailing address on your remittance slip; allow longer processing time than electronic methods.
- In-Person: Visit an altafiber retail store to pay in person with immediate posting; locate stores at altafiber.com/storelocator.
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: altafiber.com/help-center/account-billing ·altafiber.com/about-us/contact-us ·altafiber.com.
Need to split your altafiber bill into installments?
Retrieved June 2026 · Source: altafiber.com.
| altafiber payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check altafiber's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If altafiber offers payment arrangements, limits are set by altafiber based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by altafiber at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check altafiber's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by altafiber and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | altafiber bills only | altafiber and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your altafiber bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About altafiber
Can I use Deferit to pay my altafiber bill? ›
Yes. Enter your altafiber bill amount in Deferit and we pay altafiber in full right away. You repay us in 4 bi-weekly installments.
What payment methods does altafiber accept? ›
altafiber typically accepts online payments via credit card, debit card, or bank transfer. Visit altafiber.com or contact their support team for the most up-to-date options.
Does altafiber offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit altafiber's website or app to check whether autopay is available and how to enroll.
What do I do if I can't pay my altafiber bill on time? ›
Contact altafiber directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Updated: June 2026