Biller name
Appalachian Power
HQ: AEP mailing address: 1 AEP Way, Hurricane, WV 25526 (principal HQ not confirmed on appalachianpower.com)
Legal name
Appalachian Power Company (APCo)
Website
Also known as
APCo · AEP Appalachian Power
Deferit is unaffiliated with Appalachian Power
Deferit can pay your Appalachian Power bill, and you pay Deferit in 4 smaller payments.1
7,200+ Appalachian Power bills paid · typical bill $2302 Deferit is unaffiliated with Appalachian Power
Your repayment schedule
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Enter your bill amount to see your payment schedule.
Monthly membership applies, cancelable anytime. All payments incur a processing fee.
How to pay Payment methods Support Late fees FAQ
Need to split your Appalachian Power bill into installments?
Appalachian Power offers several options for customers who need more time to pay. A one-time Payment Extension gives a few extra days to pay the balance in full. A Payment Arrangement sets up a monthly installment plan to pay off the balance over several months. Both require contacting Appalachian Power.
Income-qualified customers may be eligible for federal or state assistance programs. LIHEAP (Low-Income Home Energy Assistance Program) is available for Virginia and Tennessee customers through local social service agencies. West Virginia customers may apply for LIEAP (Low-Income Energy Assistance Program), which also includes an Emergency Repair and Replacement Program. Virginia customers may qualify for PIPP (Percentage of Income Payment Plan), which helps manage outstanding electric bills for households at or below 150% of federal poverty guidelines.
The Neighbor to Neighbor program, through the Dollar Energy Fund, provides grants applied directly to accounts to prevent disconnection or restore service. The Average Monthly Payments (AMP) program smooths out seasonal bill swings by leveling monthly payments and settling periodically.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible Appalachian Power bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay/assistance ·appalachianpower.com/account/bills/pay.
| Appalachian Power Payment Arrangement |  Deferit | |
|---|---|---|
| How to access | Contact Appalachian Power to request a Payment Extension or Payment Arrangement through your online account or by calling customer service. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | A one-time Payment Extension gives a few extra days to pay in full. A Payment Arrangement spreads an overdue balance across monthly installments until paid in full. Terms depend on account history and state. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Appalachian Power at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Online payments from a checking account are free when enrolled in Paperless Billing. Guest pay online (no login) costs $1.85 per transaction. Phone payments through BillMatrix partner (800-611-0964) may incur a BillMatrix fee; the exact amount is set by BillMatrix. | Monthly Deferit membership plus a processing fee per payment. No Deferit late fees on Max and Ultra memberships.* |
| If you miss a payment | A late payment charge applies per state tariff (Virginia, West Virginia, or Tennessee). The dollar amount or percentage is set by state regulatory filings and is not published on the Appalachian Power website. If an account remains past due, service may be disconnected; reconnection fees and a deposit may be required per state tariff. Dollar amounts for disconnect, reconnect, and deposit are in state tariff filings and are not listed on appalachianpower.com. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Appalachian Power bills only | Appalachian Power and most other US household bills |
| Learn more → |
*Deferit membership is $14.99 (Lite), $19.99 (Max) or $24.99 (Ultra) a month, plus a processing fee per payment. No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See membership terms for details.
Appalachian Power Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer service (Virginia) Main | 800-956-4237 |
| Customer service (West Virginia) | 800-982-4237 |
| Customer service (Tennessee) | 800-967-4237 |
| BillMatrix (phone pay) | 800-611-0964 |
Retrieved June 2026 · Source: appalachianpower.com/contact ·appalachianpower.com/account/bills/pay/phone · current departmental phone numbers and hours of operation.
Appalachian Power Bill Types
About Appalachian Power
Appalachian Power Company (APCo) is an electric utility serving customers in Virginia, West Virginia, and Tennessee. It is a subsidiary of American Electric Power (AEP), headquartered in Columbus, Ohio. Appalachian Power provides electricity generation, transmission, and distribution services across its three-state service territory.
Appalachian Power bills typically include electricity charges, distribution charges, state and local taxes, and any applicable riders or regulatory fees. Deferit is unaffiliated with Appalachian Power.
How to Pay Your Appalachian Power Bill
- Online: appalachianpower.com (login) · free from checking account with Paperless Billing enrolled · guest pay $1.85 fee.
- AutoPay: Automatic deduction from checking account on due date · avoids late fees.
- Phone: BillMatrix at 800-611-0964 · credit, debit, or e-check · fee may apply.
- Mail: Appalachian Power, PO BOX 371496, Pittsburgh, PA 15250-7496 · allow up to 5 days to post.
- In-person: Authorized merchant payment centers in VA, WV, and TN · payments limited to under $10,000.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Appalachian Power in full on your behalf. Learn more →
Appalachian Power Payment Methods & Addresses
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay ·appalachianpower.com/account/bills/pay/mail ·appalachianpower.com/account/bills/pay/phone ·appalachianpower.com/account/bills/pay/autopay ·appalachianpower.com/account/bills/pay/in-person.
Appalachian Power Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment charge | Amount not published on appalachianpower.com; set by state tariff | Applies per state regulatory filing for Virginia, West Virginia, and Tennessee. AutoPay avoids this charge. |
| Guest pay fee (online, no login) | $1.85 per transaction | Applies when paying online without logging in. Free when logged in with Paperless Billing and paying from checking account. |
| BillMatrix phone pay fee | Fee may apply; amount set by BillMatrix | Appalachian Power states a fee charged by partner BillMatrix may apply. Exact amount not published on appalachianpower.com. |
| Disconnect / reconnect fees | Amounts not published on appalachianpower.com; set by state tariff | Applies per state regulatory filing for Virginia, West Virginia, and Tennessee when service is disconnected for non-payment. |
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay/autopay ·appalachianpower.com/account/bills/pay/mail ·appalachianpower.com/account/bills/pay/phone
Pay your Appalachian Power bill with Deferit
Pay now and split it into 4 installments, once every two weeks.
Learn more →Common Questions About Appalachian Power
Can I split my Appalachian Power bill? ›
Appalachian Power does not offer a built-in installment-split option for current bills. It offers a one-time Payment Extension (a few extra days to pay in full) and a Payment Arrangement (a monthly plan to pay off an overdue balance over several months). For an actual installment split on a current bill, Deferit can pay your Appalachian Power bill in full now and let you repay across 4 bi-weekly installments, subject to eligibility.
Split this bill in 4Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay/assistance
Does Appalachian Power charge a late fee? ›
Yes. Appalachian Power charges a late payment fee per state tariff for Virginia, West Virginia, and Tennessee. The specific dollar amount or percentage is set by state regulatory filings and is not published on the Appalachian Power website. Enrolling in AutoPay from a checking account avoids late fees by ensuring your bill is paid automatically on the due date.
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay/autopay ·appalachianpower.com/account/bills/pay/assistance
What happens if I miss an Appalachian Power payment? ›
A late payment charge applies per your state tariff (Virginia, West Virginia, or Tennessee). If the balance remains unpaid, Appalachian Power may disconnect service. Reconnection and a deposit may be required before service is restored; these amounts are set by state tariff and are not listed on appalachianpower.com. To avoid late fees entirely, enroll in AutoPay, which deducts your bill automatically on the due date from a checking account.
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay/autopay ·appalachianpower.com/account/bills/pay/assistance ·appalachianpower.com/contact
How do I pay my Appalachian Power bill online? ›
Log in to your account at appalachianpower.com and pay from a checking account for free when enrolled in Paperless Billing. If you do not have an online account, guest pay is available for a $1.85 fee per transaction. You can also enroll in AutoPay to have your bill paid automatically each month on the due date.
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay ·appalachianpower.com/account/bills/pay/autopay
What assistance programs does Appalachian Power offer? ›
Appalachian Power offers several programs for customers who need help. Payment Extensions and Payment Arrangements are available for customers who need more time. Income-qualified customers in Virginia and Tennessee may apply for LIHEAP through local social service agencies. West Virginia customers may apply for LIEAP. Virginia customers may qualify for PIPP (Percentage of Income Payment Plan) for households at or below 150% of federal poverty guidelines. The Neighbor to Neighbor program, through the Dollar Energy Fund, provides grants to prevent disconnection or restore service. Average Monthly Payments (AMP) can level out seasonal bill swings.
Retrieved June 2026 · Source: appalachianpower.com/account/bills/pay/assistance ·appalachianpower.com/account/bills/pay
How do I contact Appalachian Power customer service? ›
Appalachian Power has state-specific customer service numbers. Virginia customers call 800-956-4237. West Virginia customers call 800-982-4237. Tennessee customers call 800-967-4237. For bill payments by phone, call BillMatrix at 800-611-0964. Customer service hours are not published on the Appalachian Power website.
Retrieved June 2026 · Source: appalachianpower.com/contact ·appalachianpower.com/account/bills/pay/phone
Customer Service Tips for Appalachian Power Customers
Have these ready before you call. Account number, service address, billing ZIP code, last bill amount, and your preferred payment method. For Virginia customers call 800-956-4237. For West Virginia customers call 800-982-4237. For Tennessee customers call 800-967-4237.
How to read your Appalachian Power bill. Your bill shows electricity charges, distribution charges, applicable riders, taxes, and any past-due balance separately. The top portion of the printed bill is required if you pay by mail. Seasonal bills may be higher in summer (cooling) or winter (heating) months. AMP (Average Monthly Payments) can level out these swings by spreading costs across the year.
How to lower your bill. Enroll in AutoPay from a checking account to avoid the $1.85 guest-pay fee and eliminate late payment risk. Use Paperless Billing to make online checking-account payments free. Review your bill for applicable assistance programs (LIHEAP, LIEAP, PIPP, Dollar Energy Fund) if you are income-qualified. If the challenge is timing cash flow rather than reducing usage, Deferit's Pay-in-4 option can split your Appalachian Power bill into 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: appalachianpower.com/contact ·appalachianpower.com/account/bills/pay ·appalachianpower.com/account/bills/pay/assistance ·appalachianpower.com/account/bills/pay/autopay.
Updated: June 2026