Biller name
City of Richmond Department of Public Utilities
HQ: Richmond, VA
Legal name
City of Richmond Department of Public Utilities
Website
Deferit is unaffiliated with City of Richmond Department of Public Utilities
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Financing Option
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How to pay Payment methods Support FAQ Split into installments
City of Richmond Department of Public Utilities Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service Main | (804) 646-4646 |
Retrieved June 2026 · Source: rva.gov/public-utilities/about-uscontact-us · current departmental phone numbers and hours of operation.
About City of Richmond Department of Public Utilities
The City of Richmond Department of Public Utilities (DPU) is a municipal utility provider that provides natural gas, water, wastewater, and stormwater services to more than 500,000 customers in the Richmond metropolitan area.
City of Richmond Department of Public Utilities bills commonly include water consumption charges, wastewater treatment fees, stormwater utility charges, natural gas delivery fees, and streetlight service charges. Deferit is unaffiliated with City of Richmond Department of Public Utilities.
How to Pay Your City of Richmond Department of Public Utilities Bill
- Online: Pay online at https://www.rva.gov/public-utilities/billing with no convenience fees using MyHQ or E-Z PAY options.
- Phone: Call (804) 646-4646 Monday-Friday 8 AM-5 PM for credit card payments, or use self-service 24/7 by pressing Option 2.
- Mail: Mail check or money order to P.O. Box 70621, Philadelphia, PA 19176-0621.
- In-Person: Pay at City Hall Finance Office (900 E. Broad St, Room 102, Richmond, VA 23219) Monday-Friday 8 AM-5 PM, or use drop boxes at City Hall or Southside Community Service Center.
- Auto-Pay: Set up Automatic Utility Payment Plan (AUPP) by calling (804) 646-4646; funds deducted from checking account on bill due date at no charge.
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: rva.gov/public-utilities/billing.
Need to split your City of Richmond Department of Public Utilities bill into installments?
Retrieved June 2026 · Source: rva.gov.
| City of Richmond Department of Public Utilities payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check City of Richmond Department of Public Utilities's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If City of Richmond Department of Public Utilities offers payment arrangements, limits are set by City of Richmond Department of Public Utilities based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by City of Richmond Department of Public Utilities at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check City of Richmond Department of Public Utilities's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by City of Richmond Department of Public Utilities and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | City of Richmond Department of Public Utilities bills only | City of Richmond Department of Public Utilities and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your City of Richmond Department of Public Utilities bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About City of Richmond Department of Public Utilities
Can I use Deferit to pay my City of Richmond Department of Public Utilities bill? ›
Yes. Enter your City of Richmond Department of Public Utilities bill amount in Deferit and we pay City of Richmond Department of Public Utilities in full right away. You repay us in 4 bi-weekly installments.
What payment methods does City of Richmond Department of Public Utilities accept? ›
City of Richmond Department of Public Utilities typically accepts online payments via credit card, debit card, or bank transfer. Visit rva.gov or contact their support team for the most up-to-date options.
Does City of Richmond Department of Public Utilities offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit City of Richmond Department of Public Utilities's website or app to check whether autopay is available and how to enroll.
What do I do if I can't pay my City of Richmond Department of Public Utilities bill on time? ›
Contact City of Richmond Department of Public Utilities directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Updated: June 2026