Biller name
Con Edison
HQ: New York, NY
Legal name
Consolidated Edison Company of New York, Inc.
Website
Also known as
ConEd
Deferit is unaffiliated with Con Edison
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Earn 2% cashback on every bill you pay with Deferit.
Financing Option
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How to pay Payment methods Support Late fees FAQ Split into installments
Con Edison Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Gas emergencies Main | 911 or 1-800-752-6633 | 24/7 |
| Disconnected service or credit notice | 877-262-6633 | |
| AutoPay and payment assistance | 888-925-5016 | 24/7 |
| Resource Direct (My Account enrollment and payment assistance) | 212-358-4565 | |
| Steam emergencies | 800-914-9112 | 24/7 |
| Telecommunications for the Deaf (TTY) | 800-642-2308 |
Retrieved June 2026 · Source: coned.com/en/contact-us ·coned.com/en/accounts-billing/payment-plans-assistance · current departmental phone numbers and hours of operation.
Con Edison Bill Types
About Con Edison
Consolidated Edison Company of New York, Inc. (Con Edison) provides electric, natural gas, and steam service to approximately 10 million people in New York City and Westchester County. Founded in 1823 as the New York Gas Light Company, Con Edison is one of the world's largest energy delivery systems.
Con Edison bills commonly include electric service charges, natural gas charges, steam charges where applicable, delivery charges, taxes, surcharges, and any past-due balance. Deferit is unaffiliated with Con Edison.
How to Pay Your Con Edison Bill
- Online (My Account): coned.com/en/accounts-billing/my-account/pay-bill · bank account or credit/debit card.
- Online (Guest Pay): coned.com/en/accounts-billing/my-account/pay-my-bill-guest · no login required.
- Phone: 1-888-925-5016 · toll-free, 24 hours a day.
- Mail: Con Edison, JAF Station, P.O. Box 1702, New York, NY 10116-1702.
- In-person (authorized agents): Cash, no fee · find locations at coned.com/en/accounts-billing/payment-options/authorized-payment-agents.
- In-person (walk-in centers): Mon-Fri 8:30 a.m. to 5 p.m. · exact payments only.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Con Edison in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: coned.com/en/accounts-billing/payment-options ·coned.com/en/accounts-billing/my-account/pay-my-bill-guest ·coned.com/en/accounts-billing/payment-options/authorized-payment-agents.
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment fee | Amount not published on coned.com (set by PSC tariff filings) | Contact 1-877-262-6633 if your service has been disconnected or you have received a credit notice |
| Returned payment fee | Amount not published on coned.com (set by PSC tariff filings) | Contact Con Edison if a payment is returned |
| Disconnection for non-payment | Service may be disconnected for non-payment | Call 1-877-262-6633 for disconnected service or credit notice |
| Reconnection fee | Amount not published on coned.com (set by PSC tariff filings) | Call 1-877-262-6633 to arrange reconnection |
Retrieved June 2026 · Source: coned.com/en/contact-us ·coned.com/en/accounts-billing/payment-plans-assistance
Need to split your Con Edison bill into installments?
Con Edison offers several options for customers having difficulty paying their bill. A Payment Extension of up to 10 days may be available on the current bill. A Payment Agreement can help spread an outstanding balance over time. Customers who meet certain income requirements may be eligible for special payment agreement terms through the Financial Statement Form program.
The Energy Affordability Program may offer a bill discount to customers who receive certain government benefits or whose household income falls below the NYC area median. The Financial Assistance Programs page at coned.com lists additional discounts and assistance options. Customers 62 or older whose bills total less than $420 a year may qualify for quarterly billing through Con Edison's CONCERN program (enroll through Senior Direct).
Budget Billing spreads energy costs into even monthly payments throughout the year, helping avoid surprise high bills from seasonal peaks.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible Con Edison bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: coned.com/en/accounts-billing/payment-plans-assistance ·coned.com/en/accounts-billing/payment-plans-assistance/budget-billing.
| Con Edison Payment Agreement |  Deferit | |
|---|---|---|
| How to access | Log in to My Account at coned.com or call 1-212-358-4565 to apply for a payment agreement. Subject to Con Edison's approval. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | Con Edison offers a Payment Extension of up to 10 days on the current bill, or a Payment Agreement that spreads an outstanding balance over time. Neither option splits a single current bill into equal installments. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Con Edison at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Paying in cash at an authorized agent location is free. Convenience fees for credit and debit card payments online are not disclosed on coned.com and are set by the payment processor at checkout. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Unpaid balances may lead to service disconnection. For disconnected service or a credit notice, call 1-877-262-6633. Reconnect fee amounts and deposit requirements are set by PSC tariff filings and are not published on coned.com. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Con Edison bills only | Con Edison and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Con Edison bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Con Edison
Does Con Edison charge a late fee? ›
You will not owe late fees on a delayed bill (a bill Con Edison sends late). However, any outstanding balance from previous bills may be subject to late fees. The specific late-payment charge for regulated utilities is set through New York Public Service Commission (PSC) tariff filings and is not itemized on coned.com. If you have received a past-due notice or your service has been affected, call 1-877-262-6633 for disconnected service or credit notice assistance.
Retrieved June 2026 · Source: coned.com/en/contact-us ·coned.com/en/accounts-billing/payment-plans-assistance
Can I split my Con Edison bill into installments? ›
Con Edison does not offer a direct bill-splitting service for the current month's charges. A Payment Extension of up to 10 days may be available on the current bill, and a Payment Agreement can spread an outstanding past-due balance over time. For an actual multi-installment split of the current bill, Deferit can pay your Con Edison bill in full now and let you repay across 4 bi-weekly installments, subject to eligibility.
Retrieved June 2026 · Source: coned.com/en/accounts-billing/payment-plans-assistance
How do I pay my Con Edison bill online? ›
Log in to My Account at coned.com to pay with a bank account or credit/debit card. If you do not have a My Account login, you can use Guest Pay at coned.com/en/accounts-billing/my-account/pay-my-bill-guest without creating an account. You can also call 1-888-925-5016 toll-free, 24 hours a day, or enroll in AutoPay through My Account to have payments made automatically from your bank account.
Retrieved June 2026 · Source: coned.com/en/accounts-billing/payment-options ·coned.com/en/accounts-billing/my-account/pay-my-bill-guest
What happens if I miss a Con Edison payment? ›
If your Con Edison bill goes unpaid, service may be disconnected. Late fee amounts are not published on coned.com and are set by PSC tariff filings. If you have received a disconnection notice or your service has been cut off, call 1-877-262-6633. Reconnect fees and any deposit requirements are also set through PSC tariff filings and are not listed on coned.com. Con Edison offers Payment Extensions of up to 10 days and Payment Agreements to help customers with outstanding balances.
Retrieved June 2026 · Source: coned.com/en/contact-us ·coned.com/en/accounts-billing/payment-plans-assistance
What financial assistance programs does Con Edison offer? ›
Con Edison offers several programs. The Energy Affordability Program may provide a bill discount if you receive certain government benefits or your household income falls below the NYC area median. The Financial Assistance Programs page at coned.com lists additional discount options. Customers who meet certain income requirements may apply for special payment agreement terms through the Financial Statement Form. Customers 62 or older whose annual bills total less than $420 may qualify for quarterly billing through Con Edison's CONCERN program (enroll through Senior Direct). Budget Billing spreads energy costs into even monthly payments to avoid seasonal bill spikes.
Retrieved June 2026 · Source: coned.com/en/accounts-billing/payment-plans-assistance ·coned.com/en/accounts-billing/payment-plans-assistance/budget-billing
How do I contact Con Edison billing support? ›
For payment assistance or to enroll in My Account, call Resource Direct at 1-212-358-4565. For AutoPay enrollment and general payment questions, call 1-888-925-5016 (toll-free, 24 hours a day). For disconnected service or a credit notice, call 1-877-262-6633. For gas emergencies, call 911 or 1-800-752-6633. For steam emergencies, call 1-800-914-9112. TTY users can call 1-800-642-2308.
Retrieved June 2026 · Source: coned.com/en/contact-us ·coned.com/en/accounts-billing/payment-plans-assistance
Can I pay my Con Edison bill in person with cash? ›
Yes. Con Edison has authorized agent locations throughout its service area where you can pay in person with cash and without a fee. Authorized agents display a sign reading 'Con Edison has authorized us to accept payment of your bill.' You can find agent locations at coned.com/en/accounts-billing/payment-options/authorized-payment-agents. Con Edison walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. and accept exact payments only.
Retrieved June 2026 · Source: coned.com/en/accounts-billing/payment-options ·coned.com/en/accounts-billing/payment-options/authorized-payment-agents ·coned.com/en/contact-us
Customer Service Tips for Con Edison Customers
Have these ready before you call. Account number, service address, billing ZIP code, and the amount on your most recent bill. For payment assistance or to enroll in My Account, call Resource Direct at 1-212-358-4565. For disconnected service or a credit notice, call 1-877-262-6633.
How to read your Con Edison bill. Your Con Edison bill breaks down charges into delivery charges (the cost to bring energy to your home) and supply charges (the cost of the energy itself). Taxes, surcharges, and any past-due balance appear separately. Reviewing each section helps identify where costs are highest and whether a Budget Billing plan could smooth out seasonal spikes.
How to lower your bill. Review your usage history in My Account to spot high-usage periods. Enroll in Budget Billing to spread costs evenly across the year and avoid seasonal bill spikes. Check whether you qualify for the Energy Affordability Program, which may provide a bill discount based on government benefits received or household income. If the challenge is cash-flow timing rather than reducing recurring costs, Deferit's Pay-in-4 option can split your bill into 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: coned.com/en/accounts-billing/payment-options ·coned.com/en/accounts-billing/payment-plans-assistance ·coned.com/en/contact-us.
Updated: June 2026