Biller name
Consumers Energy
HQ: Jackson, MI
Legal name
Consumers Energy
Website
Deferit is unaffiliated with Consumers Energy
Pay your Consumers Energy bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support FAQ Split into installments
Consumers Energy Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service Main | 800-477-5050 |
Retrieved Jun 2026 · Source: consumersenergy.com/residential/contact-us · current departmental phone numbers and hours of operation.
Consumers Energy Bill Types
About Consumers Energy
Consumers Energy is the regulated electric and natural gas utility for most of Michigan's Lower Peninsula outside the Detroit metro area. The company is a subsidiary of CMS Energy and serves millions of Michigan residents and businesses across its combined service territory.
How to Pay Your Consumers Energy Bill
- Phone: Call Consumers Energy at 800-477-5050.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Consumers Energy in full immediately.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Consumers Energy in full immediately. Learn more →
Payment Methods & Addresses
Retrieved Jun 2026 · Source: consumersenergy.com/account-and-billing/billing-and-payment/ways-to-pay ·consumersenergy.com/account-and-billing/billing-and-payment/ways-to-pay/in-lane-payments.
Need to split your Consumers Energy bill into installments?
Retrieved Jun 2026 · Source: consumersenergy.com.
| Consumers Energy payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check Consumers Energy's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If Consumers Energy offers payment arrangements, limits are set by Consumers Energy based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Consumers Energy at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check Consumers Energy's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by Consumers Energy and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Consumers Energy bills only | Consumers Energy and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Consumers Energy bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Consumers Energy
Can I use Deferit to pay my Consumers Energy bill? ›
Yes. Enter your Consumers Energy bill amount in Deferit and we pay Consumers Energy in full straight away. You repay us in 4 fortnightly instalments, completely free.
What payment methods does Consumers Energy accept? ›
Consumers Energy typically accepts online payments via credit card, debit card, or bank transfer. Visit Consumers Energy's website or contact their support team for the most up-to-date options.
Does Consumers Energy offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit Consumers Energy's website or app to check whether autopay is available and how to enrol.
What do I do if I can't pay my Consumers Energy bill on time? ›
Contact Consumers Energy directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Customer Service Tips for Consumers Energy Customers
Pay with your checking or savings account to avoid fees. Consumers Energy's online and app payments using a bank account (ACH) are fee-free. Paying with a debit or credit card, or using a digital wallet, carries a convenience fee, so link a checking or savings account for your regular payments.
Enroll in Budget Plan for a predictable monthly bill. The Budget Plan averages your last 12 months of energy costs into one steady monthly amount, reviewed and adjusted every four months. You can enroll or cancel anytime through your online account or by calling 800-477-5050.
Ask about payment plans before a shutoff happens. If you are struggling to pay, log in to your customer dashboard or call 800-477-5050 (Monday through Friday, 7am to 6pm) to arrange a payment plan. Consumers Energy also offers a 24-month assistance plan that includes past-due balance forgiveness for eligible customers.
Pay in person at thousands of retail stores. Consumers Energy's In-Lane payment program lets you pay in cash (up to $999) at Family Dollar, Speedway, 7-Eleven, Walgreens, Dollar General, and Pilot Flying J locations. Debit cards are accepted at Dollar General stores. Find a nearby location through your online account.
Retrieved Jun 2026 · Sources: consumersenergy.com/residential/billing-and-payment/ways-to-pay ·consumersenergy.com/residential/billing-and-payment/budget-plan ·consumersenergy.com/residential/billing-and-payment/payment-plans-and-assistance.
Updated: Jun 2026