Biller name
Dominion Energy
HQ: Richmond, VA
Legal name
Dominion Energy
Website
Also known as
Dominion Energy Virginia
Deferit is unaffiliated with Dominion Energy
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Financing Option
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How to pay Payment methods Support Late fees FAQ Split into installments
Dominion Energy Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Customer service (Virginia) Main | 866-366-4357 | Mon-Fri 8 a.m. to 5 p.m. EST |
| International | 001-757-857-2112 | Mon-Fri 8 a.m. to 5 p.m. EST |
| Payment arrangements | 866-366-4357 | Mon-Fri 8 a.m. to 5 p.m. EST |
Retrieved June 2026 · Source: dominionenergy.com/contact ·dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance · current departmental phone numbers and hours of operation.
Dominion Energy Bill Types
About Dominion Energy
Dominion Energy is a major U.S. electric and natural gas utility serving residential and business customers primarily in Virginia, as well as portions of North Carolina and South Carolina. Its Virginia subsidiary operates as Dominion Energy Virginia.
Dominion Energy bills commonly include electric service charges, natural gas charges, distribution fees, taxes, fuel charges, and any applicable surcharges. Deferit is unaffiliated with Dominion Energy.
How to Pay Your Dominion Energy Bill
- Online: dominionenergy.com · bank account (ACH) free via AutoPay; card/digital wallet via Paymentus ($1.65 residential fee).
- Mobile app: Dominion Energy mobile app for account management and payments.
- Mail: use the remittance address printed on your Dominion Energy bill.
- In-person: authorized CheckFreePay locations · $1.50 fee charged by CheckFreePay (cash or money order only at some locations).
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Dominion Energy in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/pay-my-bill ·dominionenergy.com/virginia/paying-my-bill/pay-my-bill/payment-locations ·dominionenergy.com/contact .
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment | Amount not published on dominionenergy.com; varies by state and tariff | VA and SC late-fee amounts are defined in state tariff documents. Contact Dominion Energy at 866-366-4357 for your account-specific terms. |
| Returned payment (NSF) | Amount not published on dominionenergy.com | Contact Dominion Energy for your account-specific terms. |
| Disconnection for non-payment | Amount not published on dominionenergy.com | Service may be disconnected if a past-due balance is not paid. Reconnection requires payment of past-due amounts and may require a security deposit. |
| In-person payment fee (CheckFreePay) | $1.50 per transaction | Fee charged by CheckFreePay, a third-party vendor; paid in cash at authorized locations. |
| Online guest pay fee (Paymentus) | $1.65 per transaction (residential, up to $1,000) | Fee charged by Paymentus for card or digital-wallet guest payments; bank account (ACH) AutoPay is free. |
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/pay-my-bill ·dominionenergy.com/virginia/paying-my-bill/pay-my-bill/payment-locations ·dominionenergy.com/contact
Need to split your Dominion Energy bill into installments?
Dominion Energy offers several assistance options for customers facing financial difficulty. EnergyShare is a year-round hardship program that provides up to $600 in heating assistance (Oct 1 to May 31) and up to $300 in cooling assistance (Jun 1 to Sep 30) for customers who demonstrate financial hardship, have a disconnection notice, need service restored, or need help with a payment plan. Veterans and customers with disabilities may qualify for an additional $500 benefit. Applications are handled by local agencies; call 2-1-1 or visit 211virginia.org.
Budget Billing spreads your charges evenly based on the average of the previous 12 bills to help avoid seasonal swings. Payment Extensions and Payment Plans are also available for eligible residential customers; sign in at dominionenergy.com to check eligibility or call 866-366-4357. Additional state fuel assistance and crisis assistance programs are listed on the billing options page.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible Dominion Energy bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance ·dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance/energyshare .
| Dominion Energy Payment Arrangement |  Deferit | |
|---|---|---|
| How to access | Sign in at dominionenergy.com to see if you are eligible, or call 1-866-366-4357 (Mon-Fri 8 a.m. to 5 p.m. EST). Eligibility is account-based and not guaranteed. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | Dominion Energy offers Payment Extensions (short-term) and Payment Plans (multi-payment installments). Specific terms vary by account and are not publicly published; sign in to your account to see available options. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Dominion Energy at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Card and digital-wallet payments made via Paymentus (guest pay online) carry a $1.65 per-transaction fee for residential customers. AutoPay via bank account (ACH) is free. No fee is stated by Dominion for standard mail payments. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | If a payment arrangement is not honored, disconnection of service proceeds. Reconnection may require payment of past-due amounts. A security deposit may also be required before service is restored. Dollar amounts for reconnection fees and deposits are not published on dominionenergy.com. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Dominion Energy bills only | Dominion Energy and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Dominion Energy bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Dominion Energy
Does Dominion Energy charge a late fee? ›
Dominion Energy charges a late payment fee when a bill is not paid by the due date. The exact amount is defined in state-specific tariff documents and is not published on dominionenergy.com's main billing pages. It varies by state (Virginia, North Carolina, South Carolina). Contact Dominion Energy at 866-366-4357 for the specific terms that apply to your account.
Retrieved June 2026 · Source: dominionenergy.com/contact ·dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance
What happens if I miss a Dominion Energy payment? ›
If your Dominion Energy bill goes unpaid past the due date, a late payment fee is added to your account. If the balance remains unpaid, Dominion Energy may disconnect your electric or gas service. To have service restored, you will need to pay the past-due amount; Dominion Energy may also require a security deposit before reconnecting service. Payment Extensions and Payment Plans are available for eligible customers to help avoid disconnection.
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance ·dominionenergy.com/contact
Can I split my Dominion Energy bill into installments? ›
Dominion Energy offers Payment Extensions (short-term) and Payment Plans (multi-payment installments) for eligible residential customers. To see if you qualify, sign in at dominionenergy.com or call 866-366-4357 (Mon-Fri 8 a.m. to 5 p.m. EST). Eligibility is account-based and terms are not publicly published. For a 4-installment split, Deferit can pay your Dominion Energy bill in full now and let you repay across 4 bi-weekly installments. Eligibility check before you commit.
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance
How do I pay my Dominion Energy bill online? ›
You can pay at dominionenergy.com by signing in to your account or using guest pay (no login required). Bank account (ACH) payments are free via AutoPay. Card payments (Visa, Mastercard, Discover, American Express) and digital wallets (Apple Pay, Google Pay, PayPal) are processed through Paymentus with a $1.65 fee per transaction for residential customers. AutoPay deducts your bill automatically each month from your bank account with no fee.
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/pay-my-bill
What assistance programs does Dominion Energy offer? ›
Dominion Energy offers several assistance programs. EnergyShare provides up to $600 in heating assistance (Oct 1 to May 31) and up to $300 in cooling assistance (Jun 1 to Sep 30) for customers facing financial hardship. Budget Billing averages your charges over 12 months to avoid seasonal highs. State fuel assistance and crisis assistance programs are also listed on the billing options page. To apply for EnergyShare, call 2-1-1 or visit 211virginia.org to connect with a local agency.
Retrieved June 2026 · Source: dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance ·dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance/energyshare
How do I contact Dominion Energy billing support? ›
For Virginia residential customers, call 866-366-4357, Mon-Fri 8 a.m. to 5 p.m. EST. International customers can call 001-757-857-2112 during the same hours. To set up a payment arrangement, sign in to your account at dominionenergy.com to check eligibility, or call the same number to speak with a representative.
Retrieved June 2026 · Source: dominionenergy.com/contact ·dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance
Customer Service Tips for Dominion Energy Customers
Have these ready before you call. Account number, service address, billing ZIP, last bill amount, and preferred payment method. For Virginia residential accounts, call 866-366-4357 (Mon-Fri 8 a.m. to 5 p.m. EST). Have your most recent bill on hand to confirm account number and any past-due balance before the call.
How to read your Dominion Energy bill. Your bill shows a current charges section (distribution, generation, fuel charges, taxes, and surcharges) and a summary of any past-due amounts. Budget Billing customers will see a monthly average rather than actual usage-based charges. The meter reading period and actual kWh or therm usage are listed in the usage detail section. If you see an estimated reading, actual usage will be reconciled on a future bill.
How to lower your bill. Review your usage detail each month and compare against prior periods. Enroll in Budget Billing to smooth out seasonal highs. Set up AutoPay with a bank account (free) to avoid any payment-channel fees. Check the billing options page at dominionenergy.com for state fuel assistance, crisis assistance, and EnergyShare programs. If the challenge is timing cash flow rather than reducing recurring costs, Deferit's Pay-in-4 option can split your bill in 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: dominionenergy.com/virginia/paying-my-bill/pay-my-bill ·dominionenergy.com/virginia/paying-my-bill/billing-options-and-energy-assistance ·dominionenergy.com/contact .
Updated: June 2026