Biller name
Florida Power and Light
HQ: Juno Beach, FL
Legal name
Florida Power & Light Company
Website
Also known as
FPL
Deferit is unaffiliated with Florida Power and Light
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Financing Option
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How to pay Payment methods Support Late fees FAQ Split into installments
Florida Power and Light Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Customer service Main | 1-888-988-8249 | Mon–Fri 8 a.m.–7 p.m. · Sat 9 a.m.–5 p.m. |
| Outage / emergency | 1-800-468-8243 | 24/7 |
| Pay by phone (free, bank account) | 1-800-226-3545 | 24/7 |
Retrieved June 2026 · Source: fpl.com/support/contact.html ·fpl.com/account/bill/pay-by-phone.html · current departmental phone numbers and hours of operation.
Florida Power and Light Bill Types
About Florida Power and Light
Florida Power & Light Company (FPL) is a Florida-based electric utility and a subsidiary of NextEra Energy. FPL provides electric service across Florida, including the FPL Northwest FL region.
FPL bills commonly include energy charges, fuel adjustment charges, taxes, storm protection fees, and any applicable payment charges. Deferit is unaffiliated with Florida Power and Light.
How to Pay Your Florida Power and Light Bill
- Online: fpl.com · free using a bank account · credit/debit via Speedpay with convenience fee.
- Phone: free automated bank-account line at 1-800-226-3545 (24 hr) · card payments via Speedpay at 1-800-979-3967 (fee applies).
- Mail: check or money order payable to FPL · FPL, General Mail Facility, Miami, FL 33188-0001 · allow 5–7 business days.
- In-person: authorized walk-in payment locations · some locations charge up to $1.50 per transaction.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Florida Power and Light in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: fpl.com/account/bill/ways-to-pay.html ·fpl.com/account/bill/pay-by-phone.html ·fpl.com/account/bill/pay-by-mail.html ·fpl.com/account/bill/authorized-payment-options.html ·fpl.com/account/bill/automatic-bill-pay.html .
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment charge | Greater of $5.00 or 1.5% of past-due balance | Applied to any past-due unpaid balance. Charge appears as a line item on the next bill statement. Applies even when a Payment Extension is granted. |
| Returned payment (NSF) fee | $25 for payments up to $50 · $30 for $50.01–$300 · $40 for $300.01–$800 · 5% for payments over $800 | Tiered by payment amount |
| Reconnect charge | $4.00 | Charged for reconnection of service after disconnection for nonpayment |
| Field collection charge | $28.00 | Charged when a field visit is made and payment is collected on a delinquent account |
Retrieved June 2026 · Source: fpl.com/rates/service-charges.html ·fpl.com/account/bill/payment-extension.html
Need to split your Florida Power and Light bill into installments?
For eligible accounts, FPL offers a Payment Extension that temporarily extends the due date. Eligibility is based on payment history, length as an FPL customer, and past-due amount. Note that the late payment charge (greater of $5.00 or 1.5% of past-due balance) still applies even when an extension is granted. If the extended due date is missed, service may be disconnected.
FPL also works with community partners and advocacy agencies to help customers access financial assistance for their electric bill. Contact FPL at 1-888-988-8249 or visit fpl.com/help.html to learn about available community programs.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible Florida Power and Light bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: fpl.com/account/bill/payment-extension.html ·fpl.com/help.html .
| Florida Power and Light Payment Extension |  Deferit | |
|---|---|---|
| How to access | Request online through fpl.com for eligible accounts. Eligibility is based on payment history, length as an FPL customer, and past-due amount. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | A temporary extension of your bill due date. The late payment charge (greater of $5.00 or 1.5% of past-due balance) still applies even when an extension is granted. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Florida Power and Light at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Bank account payments are free online, via AutoPay, or by phone (1-800-226-3545). Credit and debit card payments via Speedpay carry a convenience fee (exact dollar amount not published on fpl.com). Walk-in payment locations may charge up to $1.50 per transaction. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | If the extended due date is missed, service may be disconnected. Reconnection costs $4.00. A field collection charge of $28.00 applies if a field visit is required to collect payment. If late payments occur twice in a 6-month period, FPL may require a deposit top-up if the deposit on hand is $50 or more short of two months' average billing. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Florida Power and Light bills only | Florida Power and Light and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Florida Power and Light bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Florida Power and Light
Does Florida Power and Light charge a late fee? ›
Yes. FPL charges a late payment charge equal to the greater of $5.00 or 1.5% of the total past-due balance. This charge appears as a line item on your next bill statement. It applies even when a Payment Extension has been granted.
Retrieved June 2026 · Source: fpl.com/rates/service-charges.html ·fpl.com/account/bill/payment-extension.html
What happens if I miss an FPL payment? ›
If your balance remains unpaid after the due date (or extended due date), FPL may disconnect service. Reconnection costs $4.00. If a field visit is required to collect the payment, an additional field collection charge of $28.00 applies. If you are late twice within a 6-month period, FPL may review your deposit and require you to top it up if the deposit on hand is $50 or more short of two months' average billing.
Retrieved June 2026 · Source: fpl.com/rates/service-charges.html ·fpl.com/account/bill/payment-extension.html
How do I pay my FPL bill online? ›
You can pay for free at fpl.com using your bank account. Credit and debit card payments are also available via FPL's Speedpay partner, though a convenience fee applies (the exact amount is not published on fpl.com). Guest Pay at fpl.com/account/bill/guest-pay.html lets you pay by card without logging in. Prepaid cards, gift cards, cryptocurrency, and wire transfers (MoneyPak, Zelle, Venmo) are not accepted.
Retrieved June 2026 · Source: fpl.com/account/bill/ways-to-pay.html ·fpl.com/account/bill/guest-pay.html ·fpl.com/account/bill/authorized-payment-options.html
Can I split my Florida Power and Light bill into installments? ›
FPL does not offer a multi-installment payment split. Its Payment Extension program temporarily extends your due date for eligible accounts, but the late payment charge still applies and the full amount is due by the extended date. For an actual installment option, Deferit can pay your FPL bill in full now and let you repay across 4 bi-weekly installments. Eligibility check before you commit.
Retrieved June 2026 · Source: fpl.com/account/bill/payment-extension.html
Does FPL offer Budget Billing? ›
Yes. FPL Budget Billing spreads your electric costs across the year using a rolling 12-month average of your household's energy usage. Your account must have a zero balance before you can enroll. Budget Billing evens out seasonal swings but does not reduce the total amount you pay.
Retrieved June 2026 · Source: fpl.com/account/bill/budget-billing.html
How do I contact FPL customer service? ›
For billing and account questions, call 1-888-988-8249 (Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–5 p.m.). For outages or electrical emergencies, call 1-800-468-8243 anytime. To pay by phone for free using your bank account, call the automated line at 1-800-226-3545 (24 hours).
Retrieved June 2026 · Source: fpl.com/support/contact.html ·fpl.com/account/bill/pay-by-phone.html
Customer Service Tips for Florida Power and Light Customers
Have these ready before you call. FPL account number, service address, and the most recent bill amount. For general billing questions call 1-888-988-8249 (Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–5 p.m.). For outages or emergencies call 1-800-468-8243 anytime.
How to read your FPL bill. Your FPL bill breaks down charges into energy charges (based on kilowatt-hours used), a fuel adjustment charge, storm protection fees, taxes, and any applicable late or returned payment charges. The Usage History section shows your consumption trend month over month. If your bill is higher than expected, compare your kWh usage to the same month in prior years, and check for changes in household usage patterns or new appliances.
How to lower your bill. FPL's Budget Billing program evens out seasonal swings by spreading costs based on a rolling 12-month average of your usage. If the challenge is timing cash flow rather than reducing recurring costs, Deferit's Pay-in-4 option can split your bill in 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: fpl.com/support/contact.html ·fpl.com/account/bill/budget-billing.html ·fpl.com/help.html .
Updated: June 2026