Biller name
Metro by T-Mobile
HQ: not publicly available
Legal name
T-Mobile USA, Inc. (Metro by T-Mobile)
Website
Also known as
Metro PCS · MetroPCS · Metro
Deferit is unaffiliated with Metro by T-Mobile
Pay your Metro by T-Mobile bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support Late fees FAQ Split into installments
Metro by T-Mobile Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Customer Care (calls and payments) Main | 888-8-METRO-8 (888-863-8768) | 7 days a week, 6:00 a.m. to 2:00 a.m. CT |
| From Metro phone | *611 (support) · *99 (payments) | 7 days a week, 6:00 a.m. to 2:00 a.m. CT |
| Online chat | metrobyt-mobile.com/contact-us |
Retrieved June 2026 · Source: metrobyt-mobile.com/contact-us ·metrobyt-mobile.com/self-service/autopay · current departmental phone numbers and hours of operation.
Metro by T-Mobile Bill Types
About Metro by T-Mobile
Metro by T-Mobile is a prepaid wireless carrier operated by T-Mobile USA, Inc. Metro offers unlimited 5G phone plans on the T-Mobile network with no annual contracts and taxes and fees included in most plan prices.
Metro by T-Mobile bills are prepaid monthly charges for unlimited talk, text, and data plans. Bills may also include add-ons and any applicable convenience fees. Deferit is unaffiliated with Metro by T-Mobile or T-Mobile USA, Inc.
How to Pay Your Metro by T-Mobile Bill
- Online: metrobyt-mobile.com · Express Pay (guest) or My Account log-in · free.
- Mobile app: myMetro app · tap Pay Now · free.
- Phone: 888-8-METRO-8 (888-863-8768) · or dial *99 from your Metro phone.
- In-store: Metro by T-Mobile stores and authorized payment centers · $5.00 in-store fee applies.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays Metro by T-Mobile in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: metrobyt-mobile.com/resources/ways-to-pay ·metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/self-service/autopay ·metrobyt-mobile.com/contact-us .
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Missed payment (prepaid) | No traditional late fee | Metro is prepaid. If payment is not received before the first day of the Service Cycle, service may be suspended or terminated. Once payment posts (within 2 hours) service is automatically restored. |
| Shortened service month | Fewer days of service | If service is restored after the due date, the Service Cycle anniversary date does not change, resulting in fewer days of service for that month. |
| Reactivation fee | May be charged (amount not disclosed) | Per the Metro Terms and Conditions: 'If your Services, Product, or account is limited, suspended, or terminated, and then reinstated, you may be charged a reactivation fee.' No specific dollar amount is stated. |
| Returned payment fee | Highest amount permissible by law | Per the Terms and Conditions: 'We may charge a returned payment fee at the highest amount permissible by law.' |
| In-store payment fee | $5.00 | Applies when paying in person at a Metro store or authorized payment center. |
Retrieved June 2026 · Source: metrobyt-mobile.com/terms-and-conditions/metro-terms-conditions ·metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/resources/ways-to-pay
Need to split your Metro by T-Mobile bill into installments?
Metro by T-Mobile is a prepaid service with no traditional installment or hardship deferral programs. If a payment is late, service is suspended until payment is made. AutoPay (free, saves $5/month) can help prevent missed payments by deducting your bill automatically up to 5 days before the due date.
If the goal is to pay the bill in full now and spread the cost over time, Deferit can pay an eligible Metro by T-Mobile bill on your behalf and let you repay it in 4 smaller bi-weekly installments.
Retrieved June 2026 · Source: metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/self-service/autopay .
| Metro by T-Mobile Payment Options |  Deferit | |
|---|---|---|
| How to access | Metro by T-Mobile is a prepaid service. Payment is due before the first day of each Service Cycle (approximately 30 days). Pay via the myMetro app, online, by phone at 888-8-METRO-8, or in store. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | Metro does not offer an installment or promise-to-pay program. Because service is prepaid, the full monthly charge must be paid before service renews. AutoPay (free) deducts your payment up to 5 days before the due date and saves $5 per account per month. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Metro by T-Mobile at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | No fee to pay online or in the myMetro app. Express Pay (pay as a guest online) is also free. In-store payments incur a $5.00 fee. AutoPay is free and saves $5/month. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Service may be suspended or terminated until payment is made. Once payment posts (within 2 hours) service is automatically restored. If service is reinstated after suspension or termination, a reactivation fee may apply per the Metro Terms and Conditions. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Metro by T-Mobile bills only | Metro by T-Mobile and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Metro by T-Mobile bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Metro by T-Mobile
Does Metro by T-Mobile charge a late fee? ›
Metro by T-Mobile is a prepaid service, so there is no traditional late fee. Instead, payment is due before the first day of your Service Cycle. If payment is not received by then, service may be suspended or terminated. Once payment posts (within 2 hours), service is automatically restored. A reactivation fee may apply after suspension or termination, per the Metro Terms and Conditions.
Retrieved June 2026 · Source: metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/terms-and-conditions/metro-terms-conditions
What happens if I miss a Metro by T-Mobile payment? ›
Because Metro is prepaid, a missed payment may suspend or terminate your service. Once you make your payment it posts to your account within 2 hours and service is automatically restored. Late payments may also result in fewer days of service that month because your Service Cycle anniversary date does not change. Per the Metro Terms and Conditions, a reactivation fee may apply if service is reinstated after suspension or termination.
Retrieved June 2026 · Source: metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/terms-and-conditions/metro-terms-conditions
How do I pay my Metro by T-Mobile bill online? ›
You can pay for free at metrobyt-mobile.com using Express Pay (no account needed, just your phone number and a debit or credit card) or by logging in to My Account. You can also pay for free through the myMetro app. In-store payments incur a $5.00 fee. Setting up AutoPay is free and saves you $5 per account each month.
Retrieved June 2026 · Source: metrobyt-mobile.com/resources/ways-to-pay ·metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/self-service/autopay
Can I split my Metro by T-Mobile bill into 4 installments? ›
Metro by T-Mobile does not offer an installment or promise-to-pay program. Because it is a prepaid service, the full monthly charge must be paid before service renews. For an actual 4-installment split, Deferit can pay your Metro bill in full now and let you repay across 4 bi-weekly installments. Earn 2% cashback on every Metro bill you pay through Deferit. Eligibility check before you commit.
Retrieved June 2026 · Source: metrobyt-mobile.com/support/account/payments
What are Metro by T-Mobile's current phone plans? ›
Metro by T-Mobile offers prepaid unlimited talk, text, and 5G data plans with no annual contract. Taxes and fees are included in most plan prices. Current plan options and pricing are listed at metrobyt-mobile.com/phone-plans. AutoPay ($5/month savings) is available on all plans.
Retrieved June 2026 · Source: metrobyt-mobile.com/self-service/autopay ·metrobyt-mobile.com/terms-and-conditions
How do I contact Metro by T-Mobile customer service? ›
Call 888-8-METRO-8 (888-863-8768) seven days a week from 6:00 a.m. to 2:00 a.m. CT. From your Metro phone, dial *611 for support or *99 to make a payment. You can also chat or find a store at metrobyt-mobile.com/contact-us. Written correspondence: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.
Retrieved June 2026 · Source: metrobyt-mobile.com/contact-us ·metrobyt-mobile.com/self-service/autopay
Does Metro by T-Mobile have AutoPay and does it save money? ›
Yes. AutoPay is free and saves $5 per account per month (or $60 per year). Metro automatically deducts your payment from your debit or credit card up to 5 days before your due date. Sign up at least 5 days before your next billing cycle to see the savings on your next month's bill. You can enroll online, in the myMetro app, by calling 888-8-METRO-8, or in a Metro store.
Retrieved June 2026 · Source: metrobyt-mobile.com/self-service/autopay ·metrobyt-mobile.com/support/account/payments
Customer Service Tips for Metro by T-Mobile Customers
Have these ready before you call. Your Metro phone number, account PIN, and last payment amount. Call 888-8-METRO-8 (888-863-8768) or dial *611 from your Metro phone. Care is available 7 days a week from 6:00 a.m. to 2:00 a.m. CT.
How Metro billing works. Metro is a prepaid service, so your monthly plan is paid in advance, not in arrears. You will not receive a traditional monthly bill. Payment reminders are sent by text, showing your balance, account number, and due date. If you have a credit balance, the reminder text is not sent.
How to lower your Metro bill. Enroll in AutoPay to save $5 per account per month automatically. Review your current plan at metrobyt-mobile.com/phone-plans to see if a different tier better fits your usage. If the challenge is timing cash flow rather than reducing recurring costs, Deferit's Pay-in-4 option can split your bill into 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: metrobyt-mobile.com/support/account/payments ·metrobyt-mobile.com/self-service/autopay .
Updated: June 2026