Biller name
National Grid
HQ: Waltham, MA
Legal name
National Grid USA Service Company, Inc.
Website
Also known as
National Grid New York · National Grid Massachusetts
Deferit is unaffiliated with National Grid
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Financing Option
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How to pay Payment methods Support Late fees FAQ Split into installments
National Grid Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| NY Metro customer service Main | 1-718-643-4050 | Mon–Fri 8:00a–8:00p |
| Massachusetts customer service | 1-800-322-3223 | Mon–Fri 7:00a–7:00p |
| Massachusetts outage reporting | 1-800-465-1212 | 24/7 |
| MA gas emergencies | 1-800-233-5325 · or 911 | 24/7 |
| NY Metro gas emergencies | 1-718-643-4050 · or 911 | 24/7 |
| Hearing/speech impaired (NY & MA) | 711 |
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Contact-Us ·nationalgridus.com/MA-Home/Contact-Us · current departmental phone numbers and hours of operation.
National Grid Bill Types
About National Grid
National Grid is a US electricity and natural gas utility operating in New York and Massachusetts. In New York it serves metro areas including Brooklyn, Queens, and Staten Island with gas service, and upstate New York with both electricity and gas. In Massachusetts it provides electricity and gas service across the state. National Grid is operated by National Grid USA Service Company, Inc.
National Grid bills commonly include electricity or natural gas delivery charges, supply charges, taxes, surcharges, and any applicable program charges. Bill details vary by state and service type. Deferit is unaffiliated with National Grid.
How to Pay Your National Grid Bill
- Online: nationalgridus.com · bank account (free) or credit/debit card via Speedpay (fee applies). Online profile required.
- Mobile App: National Grid app · iOS and Android · schedule payments from checking or savings account.
- Phone: NY Metro: 1-718-643-4050 (Mon–Fri 8a–8p) · Massachusetts: 1-800-322-3223 (Mon–Fri 7a–7p).
- Mail: NY Metro: P.O. Box 371416, Pittsburgh, PA 15250-7416 · Massachusetts: P.O. Box 371396, Pittsburgh, PA 15250-7396.
- In-person: National Grid and authorized payment locations. Use the location finder at nationalgridus.com.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays National Grid in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/billing-payments/ways-to-pay ·nationalgridus.com/MA-Home/billing-payments/ways-to-pay ·nationalgridus.com/MA-Home/Contact-Us ·nationalgridus.com/NY-Home/Contact-Us .
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment | Amount not published on nationalgridus.com; varies by state tariff | Missed payment can result in a past-due balance and disconnection notice on subsequent bills |
| Disconnection for non-payment | Reconnect fee amount not published on nationalgridus.com | Disconnection may occur for unresolved past-due balances; MA reconnect information at nationalgridus.com/MA-Home/reconnect |
| Special protections | N/A | NY: homes with seriously ill or injured, disabled, or elderly residents may be protected from shutoff. MA: homes with seriously ill, injured, or life-support residents may be protected. |
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help
Need to split your National Grid bill into installments?
National Grid offers a range of assistance programs in New York and Massachusetts. In New York, eligible customers can access the Home Energy Assistance Program (HEAP), the Energy Affordability Program (EAP), and the Enhanced Energy Affordability Program (EEAP) for bill discounts based on income. The Budget Plan spreads annual energy costs into 12 balanced monthly charges. The More Time to Pay program provides payment plans for residential customers with past-due balances. Customers can also request to speak with a Consumer Advocate to find the right assistance solution.
In Massachusetts, National Grid offers the Budget Plan, More Time to Pay payment plans, the Arrears Management Program (for income-eligible customers with substantial past-due balances), and broader Payment Assistance Programs for customers experiencing financial difficulty. A Consumer Advocate is also available in Massachusetts.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible National Grid bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help .
| National Grid More Time to Pay |  Deferit | |
|---|---|---|
| How to access | Contact National Grid by phone or through your online account to request a payment plan. NY Metro: 1-718-643-4050. Massachusetts: 1-800-322-3223. Subject to National Grid's approval at the time of request. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | National Grid's More Time to Pay program offers payment plans for residential customers. Plans typically require paying current charges on time while making scheduled installments toward any past-due balance. Terms vary by state and account. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by National Grid at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Paying by bank account (ACH) via the online portal, mobile app, or automated payments is free. Credit or debit card payments via Speedpay incur a $1.85 fee per transaction for NY residential customers (2.95% for NY business). Digital wallets (Apple Pay, Google Pay, PayPal, Venmo) via Speedpay: $1.85 for NY residential, $5.95 for NY business. Massachusetts credit card and digital wallet fees are not published on the National Grid website. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed payments can result in a past-due balance on the next bill and may trigger a disconnection notice. Customers who can demonstrate serious illness, disability, or age-related protections may be eligible for special protections against shutoff. Reconnection after disconnection requires contacting National Grid; specific reconnect fee amounts are not published on the National Grid website. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | National Grid bills only | National Grid and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your National Grid bill with Deferit
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Common Questions About National Grid
Does National Grid charge a late fee? ›
National Grid can charge a late fee when payment is not received by the due date. The specific dollar amount or percentage is not published on nationalgridus.com and is set by state utility tariff filings, which vary between New York and Massachusetts. Missed payments result in a past-due balance on the following bill and can trigger a disconnection notice. Customers with serious illness, disability, or age-related circumstances may qualify for special protections against service shutoff.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help
Can I split my National Grid bill into installments? ›
National Grid does not offer a direct pay-in-4 split at the time of payment. Its More Time to Pay program provides payment plans for residential customers who have a past-due balance. These plans typically require paying current charges on time while making scheduled installments toward the outstanding amount. For an actual split at the point of payment, Deferit can pay your National Grid bill in full now and let you repay across 4 bi-weekly installments, subject to eligibility.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help
What happens if I miss a National Grid payment? ›
A missed payment results in a past-due balance carried to your next bill. If the balance remains unresolved, National Grid may issue a disconnection notice. Special protections may apply for NY households with seriously ill or injured, disabled, or elderly residents, and for MA households with seriously ill, injured, or life-support residents. If you are struggling to pay, contact National Grid to ask about the More Time to Pay program or energy assistance options. NY Metro: 1-718-643-4050. Massachusetts: 1-800-322-3223.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help ·nationalgridus.com/NY-Home/Contact-Us ·nationalgridus.com/MA-Home/Contact-Us
How do I pay my National Grid bill online? ›
Log in or register at nationalgridus.com to pay using a checking or savings account at no charge. An online profile is required. Credit and debit cards can be accepted via the Speedpay processor (NY residential: $1.85 per transaction; fees for MA accounts vary and are not published on the website). Digital wallets including Apple Pay, Google Pay, PayPal, and Venmo are also available through Speedpay. You can also download the National Grid mobile app (iOS and Android) to schedule payments from a bank account.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/billing-payments/ways-to-pay ·nationalgridus.com/MA-Home/billing-payments/ways-to-pay
What assistance programs does National Grid offer? ›
National Grid offers several programs depending on your state. In New York, options include the Home Energy Assistance Program (HEAP), the Energy Affordability Program (EAP), the Enhanced Energy Affordability Program (EEAP), the Budget Plan, and the More Time to Pay payment plan program. In Massachusetts, programs include the Budget Plan, More Time to Pay, the Arrears Management Program (for income-eligible customers with substantial past-due balances), and broader Payment Assistance Programs. Customers in both states can request to speak with a Consumer Advocate to identify the right option.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help
How do I contact National Grid billing support? ›
NY Metro (Brooklyn, Queens, Staten Island, and upstate NY): Call 1-718-643-4050, Monday through Friday 8:00 a.m. to 8:00 p.m. Massachusetts: Call 1-800-322-3223, Monday through Friday 7:00 a.m. to 7:00 p.m. For gas emergencies in NY, call 1-718-643-4050 or 911 (24/7). For gas emergencies in MA, call 1-800-233-5325 or 911 (24/7). For MA power outages, call 1-800-465-1212 or report online (24/7). Hearing or speech impaired customers can call 711.
Retrieved June 2026 · Source: nationalgridus.com/NY-Home/Contact-Us ·nationalgridus.com/MA-Home/Contact-Us
Customer Service Tips for National Grid Customers
Have these ready before you call. Your 10-digit National Grid account number, service address, and the amount shown on your most recent bill. NY Metro customers call 1-718-643-4050 (Mon–Fri 8a–8p). Massachusetts customers call 1-800-322-3223 (Mon–Fri 7a–7p). For hearing or speech impaired customers, dial 711.
How to read your National Grid bill. Your National Grid bill separates delivery charges (the cost of moving energy to your home) from supply charges (the cost of the energy itself). Taxes, surcharges, and program charges appear as separate line items. Your 10-digit account number is printed at the top of the bill. If your bill includes a past-due amount, check whether it reflects a Budget Plan installment or an overdue balance, as they require different responses.
How to lower your bill. Review your bill for any optional charges or programs you may have enrolled in over time. Check whether you qualify for National Grid's Energy Affordability Program (NY) or Payment Assistance Programs (MA), which can reduce your ongoing charges. Enrolling in the Budget Plan can smooth seasonal spikes into predictable monthly amounts. If the challenge is timing a large payment rather than reducing ongoing costs, Deferit's Pay-in-4 option can split your bill in 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: nationalgridus.com/NY-Home/billing-payments/ways-to-pay ·nationalgridus.com/NY-Home/Bill-Help/Help-Making-Payments ·nationalgridus.com/MA-Home/Bill-Help ·nationalgridus.com/NY-Home/Contact-Us ·nationalgridus.com/MA-Home/Contact-Us .
Updated: June 2026