Biller name
Norwich Public Utilities
HQ: Norwich, CT
Legal name
Norwich Public Utilities Board of Commissioners and Sewer Authority
Website
Deferit is unaffiliated with Norwich Public Utilities
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How to pay Payment methods Support FAQ Split into installments
Norwich Public Utilities Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service Main | 860-887-2555 |
| Emergency / Outage | 860-887-7207 |
Retrieved June 2026 · Source: norwichpublicutilities.com/contact ·norwichpublicutilities.com/162/Customer-Service ·norwichpublicutilities.com/209/Bill-Payment-Options · current departmental phone numbers and hours of operation.
About Norwich Public Utilities
Norwich Public Utilities operates the electric, natural gas, water, and sewage systems owned by the City of Norwich, Connecticut. It is the only municipality in Connecticut with its own gas distribution system and one of five municipalities with its own electric distribution grid. The utility returns 10 percent of its annual revenue to the City of Norwich.
Norwich Public Utilities bills commonly include electricity usage charges, natural gas consumption fees, water usage charges, and sewage service fees. Deferit is unaffiliated with Norwich Public Utilities.
How to Pay Your Norwich Public Utilities Bill
- Online: Pay online through the Norwich Public Utilities portal at https://norwichpublicutilities.com/pay with no registration required for one-time payments.
- Phone: Call 860-887-2555 during business hours (Monday, Tuesday, Thursday, Friday 8 AM–4:30 PM; Wednesday 8 AM–5:30 PM) to pay by credit card or bank account.
- Mail: Mail a check payable to NPU to 173 North Main Street, Norwich, CT 06360, including your account number on the check.
- Auto-Pay: Enroll in AutoPay through your online account at https://norwichpublicutilities.com/ for automatic monthly deductions from your bank or credit card.
- In-Person: Pay in person at the Customer Service Center (173 North Main Street, Norwich, CT 06360, M-T-TH-F 8 AM–4:30 PM, Wed 8 AM–5:30 PM) or use drop boxes at the CNG station and Norwich Senior Center.
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: norwichpublicutilities.com/286/Bill-Payment-Options ·norwichpublicutilities.com/290/Bill-Payment-Options ·norwichpublicutilities.com/faq.
Need to split your Norwich Public Utilities bill into installments?
Retrieved June 2026 · Source: norwichpublicutilities.com.
| Norwich Public Utilities payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check Norwich Public Utilities's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If Norwich Public Utilities offers payment arrangements, limits are set by Norwich Public Utilities based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Norwich Public Utilities at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check Norwich Public Utilities's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by Norwich Public Utilities and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Norwich Public Utilities bills only | Norwich Public Utilities and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Norwich Public Utilities bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Norwich Public Utilities
Can I use Deferit to pay my Norwich Public Utilities bill? ›
Yes. Enter your Norwich Public Utilities bill amount in Deferit and we pay Norwich Public Utilities in full right away. You repay us in 4 bi-weekly installments.
What payment methods does Norwich Public Utilities accept? ›
Norwich Public Utilities typically accepts online payments via credit card, debit card, or bank transfer. Visit norwichpublicutilities.com or contact their support team for the most up-to-date options.
Does Norwich Public Utilities offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit Norwich Public Utilities's website or app to check whether autopay is available and how to enroll.
What do I do if I can't pay my Norwich Public Utilities bill on time? ›
Contact Norwich Public Utilities directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Updated: June 2026