How to pay Payment methods Support FAQ Split into installments
Novec Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service Main | 703-335-0500 |
| Payment / Billing | 844-574-1512 |
| Emergency / Outage | 703-335-0500 |
Retrieved June 2026 · Source: novec.com/Contact_Us/index.cfm · current departmental phone numbers and hours of operation.
About Novec
Novec is the Northern Virginia Electric Cooperative, a member-owned utility organization serving northern Virginia. The cooperative provides electricity distribution, natural gas solutions through Novec Energy Solutions, solar installation, emergency backup generators, and home repair and replacement services.
Novec bills commonly include electricity charges, demand charges, taxes and surcharges, and optional fees for natural gas service. Deferit is unaffiliated with Novec.
How to Pay Your Novec Bill
- Online: Pay via NOVEC SmartHub at https://novec.smarthub.coop with checking or debit/credit card (no fee); same-business-day posting.
- Phone: Call 844-574-1512 with checking or debit/credit card (no fee); same-business-day posting; one-time PIN required per transaction.
- Mail: Send payment to Northern Virginia Electric Co-op, P.O. Box 34734, Alexandria, VA 22334-0734; posts within 7-10 business days.
- In-Person: Pay at Lomond Business Center (drop box and kiosk, 8am-4pm) or Minnieville Office (kiosk only); same-day posting if received by 4 p.m.
- Auto-Pay: Enroll via SmartHub at https://novec.smarthub.coop after registration or by calling 844-574-1512.
- Online: Pay via Western Union Quick Collect at hundreds of locations; cash payments accepted (Western Union fees apply); same-business-day posting.
- Online: Use your bank or credit union's bill pay service; contact your financial institution for enrollment.
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: novec.com/Customer_Services/Billpayments.cfm ·novec.com/Customer_Services/Mail_Payment.cfm.
Need to split your Novec bill into installments?
Retrieved June 2026 · Source: novec.com.
| Novec payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check Novec's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If Novec offers payment arrangements, limits are set by Novec based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Novec at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check Novec's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by Novec and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Novec bills only | Novec and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Novec bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Novec
Can I use Deferit to pay my Novec bill? ›
Yes. Enter your Novec bill amount in Deferit and we pay Novec in full right away. You repay us in 4 bi-weekly installments.
What payment methods does Novec accept? ›
Novec typically accepts online payments via credit card, debit card, or bank transfer. Visit novec.com or contact their support team for the most up-to-date options.
Does Novec offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit Novec's website or app to check whether autopay is available and how to enroll.
What do I do if I can't pay my Novec bill on time? ›
Contact Novec directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Updated: June 2026