Biller name
Optimum
HQ: Long Island City, NY
Legal name
CSC Holdings, LLC
Website
Also known as
Optimum Internet · Optimum TV · Optimum Mobile
Deferit is unaffiliated with Optimum
Pay your Optimum bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support Late fees FAQ Split into installments
Optimum Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Payment line (automated) Main | 866-213-7456 | Automated payments anytime · no added fee |
| All other areas support | 877-694-9474 | Hours not published online · call to confirm |
| Regional support |
| See optimum.net/support/contact-us for your area |
Retrieved May 2026 · Source: optimum.net/support/contact-us · current departmental phone numbers and hours of operation.
Optimum Bill Types
About Optimum
Optimum is a U.S. telecommunications brand operated by CSC Holdings, LLC, part of Altice USA, headquartered in Long Island City, New York. Optimum provides fiber and high-speed internet, TV, Optimum Mobile, home phone, and bundled services across its service areas.
Optimum bills commonly include internet, TV, mobile, home phone, equipment charges, taxes, regulatory and government fees, surcharges, protection plans, and add-ons. Deferit is unaffiliated with Optimum.
How to Pay Your Optimum Bill
- Online: Quick Pay (no login) or My Optimum · bank account and debit/credit card options.
- Phone: automated payment line 866.213.7456 (no added fee) · agent-assisted phone payment adds a $5 Payment Assistance Fee.
- Mail: check or money order to Optimum, P.O. Box 70340, Philadelphia, PA 19176-0340, or P.O. Box 4019, Carol Stream, IL 60197-4019.
- In-person: Optimum stores, plus authorized third-party centers (CheckFreePay, Western Union).
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved May 2026 · Source: optimum.net/pages/how-to-pay-my-bill.html ·optimum.com/terms-of-service/auto-pay .
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late Payment Fee | $10.00 | Charged when the balance is not paid by the due date, in accordance with applicable law |
| Returned Payment Fee | $20.00 | If a check or payment is returned for insufficient funds |
| Restore Service Fee | $20.00 | To restore service after disconnection for non-payment |
| Payment Assistance Fee | $5.00 | Each time a payment is made through an in-store agent or by phone with a representative, avoided via self-service channels |
| Paper Bill Convenience Fee | $2.00 | Applies to customers receiving a paper bill, does not apply in New York or Connecticut |
| Service Call | $100.00 | Per service call · missed service appointment also $100.00 |
Retrieved May 2026 · Source: optimum.com/rate-card ·optimum.com/terms-of-service/residential ·optimum.net/pages/how-to-pay-my-bill.html
Need to split your Optimum bill into installments?
Optimum does not publish a dedicated hardship or installment program online. You can schedule or make a one-time payment through Quick Pay, the My Optimum app, or by phone, and self-service payments avoid the $5 Payment Assistance Fee. Contact Optimum support for your area to discuss options on a past-due account.
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay an eligible Optimum bill on your behalf and let you repay it in 4 smaller installments.
Retrieved May 2026 · Source: optimum.net/pages/how-to-pay-my-bill.html .
| Optimum Payment options |  Deferit | |
|---|---|---|
| How to access | Set up a one-time or scheduled payment through Quick Pay, the My Optimum app, or by calling support. Subject to Optimum's account terms at the time of request. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | Optimum lets you schedule or make a one-time payment by bank account or debit/credit card. It does not publish a fixed installment plan online. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Optimum at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Self-service payments (autopay, online bill pay, the My Optimum App, mailed checks, in-store kiosks, and the automated phone system) carry no Payment Assistance Fee. A $5 Payment Assistance Fee applies each time a payment is made through an in-store agent or by phone through a representative. Late fees still apply if the due date is missed (Late Payment Fee $10). | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | A $10 Late Payment Fee may be charged. A returned payment incurs a $20 Returned Payment Fee. Service may be terminated for non-payment, and a $20 Restore Service Fee applies to restore it. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Optimum bills only | Optimum and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Optimum bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Optimum
Does Optimum charge a late fee? ›
Yes. Optimum's Schedule of Fees lists a $10.00 Late Payment Fee, charged when the balance is not paid by the due date, in accordance with applicable law. A returned check or payment incurs a $20.00 Returned Payment Fee.
Retrieved May 2026 · Source: optimum.com/rate-card ·optimum.com/terms-of-service/residential
What happens if I miss an Optimum payment? ›
A $10.00 Late Payment Fee may be charged, and a returned payment incurs a $20.00 Returned Payment Fee. Under Optimum's Residential Terms, failure to pay the balance when due may be grounds for termination of service and removal of equipment. Restoring service after a disconnection for non-payment carries a $20.00 Restore Service Fee.
Retrieved May 2026 · Source: optimum.com/terms-of-service/residential ·optimum.com/rate-card
How do I pay my Optimum bill online? ›
Use Quick Pay for a fast one-time payment with no login (you need your account number and the ZIP code on your account), or sign in to View my bill. You can pay by bank account, debit card, or credit card, and you can schedule or make a one-time payment. You can also set up Auto Pay to have your bill paid automatically each month.
Retrieved May 2026 · Source: optimum.net/pages/how-to-pay-my-bill.html
Can I split my Optimum bill into 4 installments? ›
Optimum lets you schedule or make a one-time payment by bank account or debit/credit card, but it does not publish a fixed 4-installment plan online. For an actual 4-installment split, Deferit can pay your Optimum bill in full now and let you repay across 4 bi-weekly installments. Eligibility check before you commit.
Retrieved May 2026 · Source: optimum.net/pages/how-to-pay-my-bill.html
Is there a fee to pay my Optimum bill by phone? ›
The automated phone payment line at 866.213.7456 has no added fee. A $5.00 Payment Assistance Fee applies each time a payment is made through an in-store agent or by phone through a representative. You can avoid it with self-service channels: autopay, online bill pay, the My Optimum App, mailed checks, in-store kiosks, and the automated phone system.
Retrieved May 2026 · Source: optimum.net/pages/how-to-pay-my-bill.html ·optimum.com/rate-card
How do I contact Optimum billing support? ›
For payments, call the automated line at 866.213.7456 (no added fee). For support by area, Optimum lists regional numbers: 631.393.0637 (Nassau-Suffolk, NY), 718.860.3514 (Bronx-Brooklyn-Westchester, NY), 203.870.2583 (Connecticut), 877.491.0050 (Hendersonville-West Jefferson, NC), 973.230.6048 (New Jersey-Pennsylvania), and 877.694.9474 for all other areas.
Retrieved May 2026 · Source: optimum.net/support/contact-us ·optimum.net/pages/how-to-pay-my-bill.html
Where can I find my Optimum account number? ›
Your 14-digit Optimum account number appears at the top of your Optimum bill and on the My Profile page when you sign in. When paying through your bank or by mail, enter it with no dashes or spaces.
Retrieved May 2026 · Source: optimum.net/pages/how-to-pay-my-bill.html
Customer Service Tips for Optimum Customers
Have these ready before you call. Your 14-digit Optimum account number (top of your bill or the My Profile page), the ZIP code on your account, your service address, and your last bill amount. For payments, the automated line 866.213.7456 has no added fee.
How to avoid extra fees on your Optimum bill. The $5 Payment Assistance Fee only applies when you pay through an in-store agent or a phone representative. You can avoid it by using self-service channels: autopay, online bill pay, the My Optimum App, mailed checks, in-store kiosks, and the automated phone system. A $2 Paper Bill Convenience Fee applies in most areas (not New York or Connecticut), which paperless billing avoids.
How to lower your bill. Compare the latest statement against equipment charges, protection plans, surcharges, and add-ons. Cancel unused services through the My Optimum app or optimum.net. If the challenge is timing cash flow rather than reducing recurring costs, Deferit's Pay-in-4 option can split your bill in 4 installments, subject to eligibility.
Retrieved May 2026 · Sources: optimum.net/pages/how-to-pay-my-bill.html ·optimum.net/support/contact-us .
Updated: May 2026