Biller name
Richmond Utilities
HQ: Richmond, KY
Legal name
Richmond Utilities Board
Website
Deferit is unaffiliated with Richmond Utilities
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How to pay Payment methods Support Late fees FAQ Split into installments
Richmond Utilities Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service / Billing Main | (859) 623-2323 |
| Emergency / Outage | (859) 369-5389 |
| Pay by Phone | 877-209-8211 |
Retrieved July 2026 · Source: richmondutilities.com ·richmondutilities.com/pages/main/contact-us.php ·richmondutilities.com/pages/contact/contact-us.php · current departmental phone numbers and hours of operation.
About Richmond Utilities
Richmond Utilities is a utility company serving Richmond, Kentucky, providing water, gas, and sanitary sewer services. The company operates tiered rate structures for water consumption and sewer usage, with monthly billing issued on the first of each month and payment due by the 15th. Bills include base charges and usage-based charges for water and sewer services.
Richmond Utilities bills commonly include water consumption charges, sanitary sewer fees, natural gas usage charges, base service fees, and potential late fees. Deferit is unaffiliated with Richmond Utilities.
How to Pay Your Richmond Utilities Bill
- Online: Pay online at https://richmondutilities.com
- Phone: Call 1-877-209-8211 to pay by phone.
- Mail: Mail check or money order; call (859) 623-2323 ext. 9 for mailing address.
- In-Person: Drop box and walk-in service available M-F (closed 11:30 AM-12:30 PM).
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved July 2026 · Source: richmondutilities.com.
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment fee | 3% of account balance | Charged if payment not received by 15th of month. Service subject to disconnect by 25th of month if unpaid. |
| Reconnection fee | Number of months disconnected × minimum monthly bill | Applies to gas service customers. For disconnections exceeding 6 months, customer must have licensed plumber perform pressure test witnessed by Richmond Utilities employee. |
| Security deposit | Residential water: $60; Residential gas: $100 | Deposits earn 6% interest and are refundable after 2 years if customer has A-1 credit rating. |
Retrieved July 2026 · Source: richmondutilities.com/pages/information/customer-information.php ·richmondutilities.com/pages/information/usage-rates.php
Need to split your Richmond Utilities bill into installments?
Retrieved July 2026 · Source: richmondutilities.com.
| Richmond Utilities payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check Richmond Utilities's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If Richmond Utilities offers payment arrangements, limits are set by Richmond Utilities based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Richmond Utilities at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check Richmond Utilities's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by Richmond Utilities and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Richmond Utilities bills only | Richmond Utilities and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Richmond Utilities bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Richmond Utilities
Can I use Deferit to pay my Richmond Utilities bill? ›
Yes. Enter your Richmond Utilities bill amount in Deferit and we pay Richmond Utilities in full right away. You repay us in 4 bi-weekly installments.
What payment methods does Richmond Utilities accept? ›
Richmond Utilities typically accepts online payments via credit card, debit card, or bank transfer. Visit richmondutilities.com or contact their support team for the most up-to-date options.
Does Richmond Utilities offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit Richmond Utilities's website or app to check whether autopay is available and how to enroll.
What do I do if I can't pay my Richmond Utilities bill on time? ›
Contact Richmond Utilities directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Updated: July 2026