Biller name
TXU Energy
HQ: Dallas, TX
Legal name
TXU Energy Retail Company LLC
Website
Also known as
TXU Energy · TXU
Deferit is unaffiliated with TXU Energy
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Financing Option
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How to pay Payment methods Support Late fees FAQ Split into installments
TXU Energy Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Bill questions / general help Main | 800-818-6132 | 24/7 |
| Payment assistance / payment extension / DPP | 800-242-9113 | 24/7 |
| Main residential line | 855-752-0086 |
Retrieved June 2026 · Source: txu.com/help/billing-payments/ways-to-pay ·txu.com/help/billing-payments/payment-assistance · current departmental phone numbers and hours of operation.
TXU Energy Bill Types
About TXU Energy
TXU Energy Retail Company LLC (REP #10004) is the largest retail electricity provider in Texas, operating in the state's deregulated electricity market. TXU Energy is a subsidiary of Vistra Corp. and serves residential and business customers across deregulated areas of Texas.
TXU Energy bills typically include energy charges, transmission and distribution charges, TDU delivery fees, taxes, and any applicable plan fees or balance items from a Deferred Payment Plan or Average Billing Plan. Deferit is unaffiliated with TXU Energy.
How to Pay Your TXU Energy Bill
- Online: MyAccount at txu.com/signin · AutoPay enrollment available.
- Mobile app: TXU Energy app for iPhone or Android · view, pay, and manage account.
- Phone: 800-818-6132 · available 24/7.
- Mail: TXU Energy, PO Box 650700, Dallas, Texas 75265-0700 · include bill stub.
- In-person: Authorized payment locations at txu.com/help/billing-payments/payment-locations.
- With Deferit: Pay with Deferit and split the bill into 4 installments, once every two weeks. Deferit pays TXU Energy in full immediately. Learn more →
Payment Methods & Addresses
Retrieved June 2026 · Source: txu.com/help/billing-payments/ways-to-pay ·txu.com/help/billing-payments/auto-pay ·txu.com/help/billing-payments/payment-locations.
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Late payment penalty | 5% of the current portion of the unpaid bill (amount owed to TXU Energy) | Charged when TXU Energy has not received payment by the payment due date |
| Disconnect/reconnect fee | Amount varies based on type of disconnection, as set by the applicable utility (TDU) | Cannot be removed; charged when service is disconnected for non-payment and then restored |
| Deposit (billed deposit) | Amount not published on txu.com; varies by account | May be required when establishing new service or after disconnection for non-payment. Returned with interest after 12 consecutive months of on-time payments under PUCT rules. |
Retrieved June 2026 · Source: txu.com/help/billing-payments/glossary-billing-terms ·txu.com/help/billing-payments/payment-assistance
Need to split your TXU Energy bill into installments?
TXU Energy offers several programs for customers who need help with their bill. A Payment Extension gives you extra time to pay your current bill without disconnection. A Deferred Payment Plan (DPP) lets you repay a past-due balance in monthly installments added to your regular bill. Call 800-242-9113 (24/7) or log into MyAccount to request either option.
Customers on SNAP or Medicaid may be eligible to have late payment penalty fees waived. Call TXU Energy to enroll in this program.
TXU Energy's Average Billing Plan smooths out seasonal swings by billing an averaged amount each month based on 12 or more months of usage history.
For additional assistance, TXU Energy works with local community agencies through TXU Energy Aid. Visit 211texas.org or call 2-1-1 and ask for electricity bill help in your area.
A deposit waiver or split deposit into two payments may be available to eligible customers. Ask TXU Energy when you call.
If the goal is to pay the bill in full now and spread the cost over time, Deferit can pay an eligible TXU Energy bill on your behalf and let you repay it in 4 smaller installments.
Retrieved June 2026 · Source: txu.com/help/billing-payments/payment-assistance ·txu.com/help/billing-payments/glossary-billing-terms ·txu.com/help/billing-payments/auto-pay.
| TXU Energy Deferred Payment Plan |  Deferit | |
|---|---|---|
| How to access | Call 800-242-9113 (24/7) or log into MyAccount and look for the "Need more time to pay" message. Eligibility is determined by account standing. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | A Payment Extension grants extra time to pay the current bill in one payment. A Deferred Payment Plan spreads a past-due balance across monthly installments added to the regular bill. No fixed installment count published by TXU Energy. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by TXU Energy at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | AutoPay is a free service. No convenience fee for card or bank-account payments was stated on txu.com payment pages. A 5% late payment penalty applies to any unpaid current bill amount not received by the due date. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | A 5% late payment penalty is charged on the current unpaid bill amount when payment is not received by the due date. If the balance remains unpaid, TXU Energy may request the TDU (e.g., Oncor) to disconnect service. A disconnect/reconnect fee is then charged by the TDU; the amount varies by TDU and cannot be waived by TXU Energy. A deposit may also be required before service is restored. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | TXU Energy bills only | TXU Energy and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your TXU Energy bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About TXU Energy
Does TXU Energy charge a late fee? ›
Yes. TXU Energy charges a 5% late payment penalty on the current portion of any unpaid bill when payment has not been received by the due date. For example, if your current bill is $150 and you miss the due date, the late payment penalty would be $7.50. This fee is defined in TXU Energy's billing glossary and is applied in accordance with Public Service Commission rules.
Retrieved June 2026 · Source: txu.com/help/billing-payments/glossary-billing-terms
Can I split my TXU Energy bill? ›
TXU Energy does not offer a fixed installment split like Pay-in-4. Its options are a Payment Extension (extra time to pay the current bill as one payment) and a Deferred Payment Plan (past-due balance spread across monthly installments added to your regular bill). For an actual 4-installment split, Deferit can pay your TXU Energy bill in full now and let you repay across 4 bi-weekly installments. Eligibility check before you commit.
Retrieved June 2026 · Source: txu.com/help/billing-payments/payment-assistance ·txu.com/help/billing-payments/glossary-billing-terms
What is TXU Energy's Deferred Payment Plan? ›
A Deferred Payment Plan (DPP) is an installment arrangement for customers who need longer-term help with a past-due balance. Your past-due amount is divided into monthly installments that are added to your regular monthly bill until the balance is cleared. You can pay off the DPP balance early by contacting TXU Energy. To request a DPP, call 800-242-9113 (24/7) or log into MyAccount.
Retrieved June 2026 · Source: txu.com/help/billing-payments/payment-assistance ·txu.com/help/billing-payments/glossary-billing-terms
How do I pay my TXU Energy bill? ›
You can pay online by logging into MyAccount at txu.com/signin, through the TXU Energy iPhone or Android app, by phone at 800-818-6132 (24/7), by mail to TXU Energy, PO Box 650700, Dallas, Texas 75265-0700 (include your bill stub), or in person at an authorized payment location (find one at txu.com/help/billing-payments/payment-locations). AutoPay via bank account or credit/debit card is also available and is a free service.
Retrieved June 2026 · Source: txu.com/help/billing-payments/ways-to-pay ·txu.com/help/billing-payments/auto-pay
What happens if I miss a TXU Energy payment? ›
A 5% late payment penalty is added to the current unpaid bill amount when TXU Energy has not received payment by the due date. If the balance remains unpaid, TXU Energy may request the TDU (your local wires company, such as Oncor) to disconnect service. Once disconnected, a disconnect/reconnect fee is charged by the TDU; the amount varies and is set by the TDU, not TXU Energy. A deposit may also be required before service is restored.
Retrieved June 2026 · Source: txu.com/help/billing-payments/glossary-billing-terms ·txu.com/help/billing-payments/payment-assistance
Does TXU Energy offer hardship or bill assistance programs? ›
Yes. TXU Energy offers a Payment Extension for customers who need extra time on their current bill, and a Deferred Payment Plan for customers who need to spread a past-due balance across monthly installments. Customers on SNAP or Medicaid may be eligible to have late payment penalty fees waived. TXU Energy also works with local agencies through TXU Energy Aid. Visit 211texas.org or call 2-1-1 to find electricity bill help in your area.
Retrieved June 2026 · Source: txu.com/help/billing-payments/payment-assistance
Customer Service Tips for TXU Energy Customers
Have these ready before you call. Account number, service address, last bill amount, and preferred payment method. For bill questions call 800-818-6132 (24/7). For payment extensions or Deferred Payment Plans call 800-242-9113 (24/7).
How to read your TXU Energy bill. Your TXU Energy bill separates energy charges (what TXU Energy charges for electricity supply) from TDU delivery fees (charged by the wires company, such as Oncor, for delivering power to your home). TDU charges are passed through and cannot be adjusted by TXU Energy. The Average Billing Plan Balance shows the difference between your actual usage cost and the averaged amount billed each month. Late payment penalties (5% of the unpaid current amount) appear when payment was not received by the due date.
How to lower your TXU Energy bill. Check whether your current plan still suits your usage. TXU Energy's Average Billing Plan can make monthly amounts more predictable if your usage varies by season. If you qualify for SNAP or Medicaid, ask TXU to waive late payment penalties. For additional hardship assistance, contact 2-1-1 or visit 211texas.org to find local TXU Energy Aid agencies. If the challenge is cash-flow timing rather than reducing usage, Deferit's Pay-in-4 option can split your bill into 4 installments, subject to eligibility.
Retrieved June 2026 · Sources: txu.com/help/billing-payments/ways-to-pay ·txu.com/help/billing-payments/payment-assistance ·txu.com/help/billing-payments/glossary-billing-terms.
Updated: June 2026