Biller name
Verizon Fios
HQ: New York, NY
Legal name
Verizon Communications Inc.
Website
Also known as
Verizon Home Internet · Verizon TV · 1-800-VERIZON
Deferit is unaffiliated with Verizon Fios
Pay your Verizon Fios bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support Late fees FAQ Split into installments
Verizon Fios Account & Billing Support
| Department | Number / Channel | Hours |
|---|---|---|
| Fios billing / payment Main | 1-800-837-4966 (1-800-VERIZON) | Mon-Fri 8a-7p ET · Sat 8a-5p ET · Closed Sun |
| Fios alternate line | 1-833-837-4966 (1-833-VERIZON) | Hours not specified |
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/past-due-bill ·verizon.com/support/residential/home ·verizon.com/support/contact-us · current departmental phone numbers and hours of operation.
Verizon Fios Bill Types
About Verizon Fios
Verizon Fios provides fiber-based internet, TV, and home phone service to residential customers on the US East Coast. Fios uses an all-fiber-optic network and is offered separately from Verizon's wireless services.
Verizon Fios bills commonly include internet and TV plan charges, home phone service, equipment rental fees, taxes and regulatory fees, and service add-ons. Deferit is unaffiliated with Verizon.
How to Pay Your Verizon Fios Bill
- Online: My Verizon at verizon.com (Account > Bill > Pay bill) · or Express Pay at verizon.com/expresspay (no login required).
- Phone: 1-800-VERIZON (1-800-837-4966) · $3.50 vendor fee for automated phone payments.
- Mail: address varies by state. Use the remittance slip on your bill.
- In-person: Verizon stores (no fee) · CVS or 7-Eleven via PayNearMe ($2.99, cash only).
- Fios TV remote: Menu > Customer Support > My Account > Bill & Payment > Pay My Bill (IMG/TV set-top box required).
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/how-to ·verizon.com/support/residential/account/pay-bill/setup-autopay ·verizon.com/support/residential/account/pay-bill/locations .
Late Fees & Payment Policies
Fios late fee: 1.5% of the overdue balance, or a minimum fee, whichever is greater. The exact minimum amount and any state-specific caps vary by location.
Retrieved May 2026 · Source: verizon.com/support/residential/account/understand-bill/billing-glossary
| Policy / Fee | Amount | Notes |
|---|---|---|
| Fios late fee | 1.5% of overdue balance, or a minimum fee, whichever is greater | May differ by state |
| Restoral fee (Fios) | Amount varies (not published by Verizon) | Charged if service is restored after a non-payment suspension · service typically restored within 1 hour of payment |
| Phone payment vendor fee | $3.50 | Applies to automated phone payments via 1-800-837-4966 IVR |
| Agent arrangement fee (Fios) | $7 | Applies when setting up a payment arrangement by phone with an agent · free via My Verizon |
Retrieved May 2026 · Source: verizon.com/support/residential/account/understand-bill/billing-glossary ·verizon.com/support/residential/account/pay-bill/past-due-bill ·verizon.com/support/residential/account/pay-bill/arrangements
Need to split your Verizon Fios bill into installments?
Verizon Fios offers payment arrangements for eligible residential customers. A payment arrangement lets you schedule a future payment date or split a past-due balance into 2 payments, helping to avoid service interruption. Late fees still apply. Set up through My Verizon for free, or call 1-800-837-4966 ($7 agent fee applies by phone).
If the goal is to pay the bill in full now and split the cost into smaller repayments, Deferit can pay your Verizon Fios bill on your behalf and let you repay it in 4 installments, once every two weeks.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/arrangements .
| Verizon Fios Promise to Pay |  Deferit | |
|---|---|---|
| How to access | Request through My Verizon or by calling support. Subject to Verizon's approval at the time of request. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | Typically 1–2 scheduled payments, or 1–2 promises to pay (or a combination), depending on eligibility. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Verizon Fios at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | A $10 Agent Assistance Fee applies if you set it up with a live agent or chat. It's free via the My Verizon app, online, a store kiosk, or automated phone (#PMT). Late fees still apply if the date is missed (up to 5% or $10). | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Late fee added. Service may be suspended. $20-per-line reconnect fee on wireless. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Verizon Fios bills only | Verizon Fios and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Verizon Fios bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Verizon Fios
Does Verizon Fios charge a late fee? ›
Yes. Verizon Fios charges a late fee of 1.5% of the overdue balance or a minimum fee, whichever is greater. The exact amount may differ by state.
Retrieved May 2026 · Source: verizon.com/support/residential/account/understand-bill/billing-glossary
What happens if I miss a Verizon Fios payment? ›
A late fee of 1.5% of the overdue balance (or a minimum fee, whichever is greater) is charged. If the balance remains unpaid, Verizon may suspend your Fios service. A restoral fee applies when service is restored. Verizon Fios service is typically restored within 1 hour of payment.
Retrieved May 2026 · Source: verizon.com/support/residential/account/understand-bill/billing-glossary
How do I pay my Verizon Fios bill online? ›
Sign in to My Verizon at verizon.com and navigate to Account, Bill, Pay bill. You can also pay without signing in at verizon.com/expresspay using your account number.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/how-to
How do I pay my Verizon Fios bill by phone? ›
Call 1-800-VERIZON (1-800-837-4966) and say 'Pay Bill' at the prompt. A $3.50 vendor fee applies for automated phone payments.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/past-due-bill
How do I get the AutoPay discount on Verizon Fios? ›
Enroll in AutoPay using a bank account (checking or savings) or a Verizon Visa Card, and sign up for paper-free billing. Eligible Fios Internet or TV plan customers receive a $10/month discount; customers with both services receive $20/month. Not all plans qualify. Customers who enrolled with a debit card before August 13, 2025 continue to receive the discount.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/setup-autopay
What is a Verizon Fios payment arrangement? ›
A payment arrangement is a formal plan to pay your balance by a specific date. You can schedule a future date or split a past-due balance into 2 payments, helping to avoid service interruption. Late fees still apply. Set up through My Verizon for free, or call 1-800-837-4966 ($7 agent fee applies by phone).
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/arrangements
Can I pay my Verizon Fios bill at CVS or 7-Eleven? ›
Yes. Verizon Fios bills can be paid in cash at CVS and 7-Eleven locations via PayNearMe. A $2.99 transaction fee applies. Use the barcode on page 2 of your Fios bill. Payment is typically applied within 20 minutes. Note: this option is for Fios/residential accounts only. Verizon Wireless payments are not accepted at these locations.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/locations
Can I pay my Verizon Fios bill with my TV remote? ›
Yes, if you have Fios TV with an IMG or TV set-top box. Press Menu on your remote, then navigate to Customer Support, My Account, Bill & Payment, Pay My Bill.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/how-to
Can I split my Verizon Fios bill into installments? ›
Verizon does not offer a standard 4-installment split for Fios. Through a Fios payment arrangement, you can schedule a future payment date or split a past-due balance into 2 payments, depending on eligibility. Late fees still apply. Deferit can pay your Fios bill in full now and let you repay in 4 installments, once every two weeks. Deferit membership terms apply.
Retrieved May 2026 · Source: verizon.com/support/residential/account/pay-bill/arrangements
Customer Service Tips for Verizon Fios Customers
Have these ready before you call. Account number, billing ZIP code, service address, last bill amount, and preferred payment method. Call 1-800-VERIZON (1-800-837-4966) for Fios billing support.
How to read your Verizon Fios bill. Fios bills show charges by service: internet, TV, home phone, equipment rental, and taxes/fees. Check the My Verizon dashboard under Account, Bill for a line-by-line breakdown and to compare against previous months.
How to lower your Verizon Fios bill. Review your plan and add-ons. Enrolling in AutoPay with a bank account and paper-free billing saves $10/month per eligible service (up to $20/month for internet + TV). If the issue is a one-time payment shortfall, Deferit's Pay-in-4 splits the bill across 4 installments, once every two weeks.
Retrieved May 2026 · Sources: verizon.com/support/residential/account/pay-bill/how-to ·verizon.com/support/contact-us .
Updated: May 2026