Biller name
Western Virginia Water Authority
HQ: Roanoke, VA
Legal name
Western Virginia Water Authority
Website
Deferit is unaffiliated with Western Virginia Water Authority
Pay your Western Virginia Water Authority bill with Deferit
Earn 2% cashback on every bill you pay with Deferit.
Financing Option
Deferit can pay your bill now, then you pay it back later.
How to pay Payment methods Support Late fees FAQ Split into installments
Western Virginia Water Authority Account & Billing Support
| Department | Number / Channel |
|---|---|
| Customer Service Main | (540) 853-5700 |
| Emergency / Outage | (540) 283-2978 |
Retrieved July 2026 · Source: westernvawater.org ·waterzen.com/water-providers/western-virginia-water-authority ·roanokecountyva.gov/286/Western-Virginia-Water-Authority · current departmental phone numbers and hours of operation.
About Western Virginia Water Authority
The Western Virginia Water Authority is a regional public utility in Virginia that provides drinking water supply and sanitary sewer services to its service territory. As the only water authority in the Commonwealth formed from two existing entities, it represents a unique regional collaboration.
Western Virginia Water Authority bills commonly include water consumption charges, sanitary sewer service fees, treatment and delivery charges, and stormwater management fees. Deferit is unaffiliated with Western Virginia Water Authority.
How to Pay Your Western Virginia Water Authority Bill
- Online: Visit https://wvwacis.westernvawater.org/ to pay online through the customer portal.
- Phone: Call (540) 853-5700 and press Option 3; eCheck payments are free, credit card payments are $2.50 each (max $300 per transaction).
- Mail: Mail check to P.O. Box 17381, Baltimore, MD 21297-1381 (payable to WVWA with account number in memo field).
- Auto-Pay: Register for automatic bank draft through the customer web portal.
- In-Person: Pay using kiosks or drop boxes located at multiple Western Virginia Water Authority facilities.
- With Deferit: pay now and split into 4 installments, once every two weeks. Learn more →
Payment Methods & Addresses
Retrieved July 2026 · Source: westernvawater.org/learn/customer-information/payment-options ·westernvawater.org/customers/view-and-pay-your-bill.
Late Fees & Payment Policies
| Policy / Fee | Amount | Notes |
|---|---|---|
| Credit card processing fee | $2.50 | Applies to credit card payments made online or by phone. eCheck payments are free. |
| Administrative Noncompliance fee | $250 | Applies to sewer-only service customers without a sewer cleanout when service is disconnected due to nonpayment. |
| Nonpayment processing fee | Varies by state / not published | Charged each time an account becomes subject for service disconnection due to nonpayment. Amount referenced in Rates and Fees schedule but not accessible in renderable online sources. |
| Additional overtime charge | Varies by state / not published | Applies when same-day service restoration is requested after 2:00 pm deadline. Amount referenced in Rates and Fees schedule but specific amount not accessible. |
Retrieved July 2026 · Source: westernvawater.org/learn/customer-information/payment-options ·westernvawater.org/customers/managing-your-account/nonpayment-disconnect-information ·westernvawater.org/learn/customer-information/rates-and-fees
Need to split your Western Virginia Water Authority bill into installments?
Retrieved July 2026 · Source: westernvawater.org.
| Western Virginia Water Authority payment arrangement |  Deferit | |
|---|---|---|
| How to access | Check Western Virginia Water Authority's online account, payment portal, or customer support team for available payment arrangement options. | Sign up, take a picture of your bill, and Deferit pays it on your behalf. Online or in app. |
| Maximum split | If Western Virginia Water Authority offers payment arrangements, limits are set by Western Virginia Water Authority based on your account status. We couldn't verify a published maximum split. | 4 installments, once every two weeks, up to your Deferit balance |
| Eligibility & approval | Decided by Western Virginia Water Authority at request time based on account status | Monthly Deferit membership, no lock-ins. Cancel anytime. |
| Fees & interest | Fees and interest were not published in the sources reviewed. Check Western Virginia Water Authority's payment portal or support team before setting up an arrangement. | Monthly Deferit membership plus a $0.99 processing fee per bill. No interest. No late fees on eligible Deferit memberships.* |
| If you miss a payment | Missed-payment consequences are set by Western Virginia Water Authority and may include late fees, service interruption, or collection activity depending on your account. | You can reschedule a repayment date in the app before it's due. Late fees may apply depending on your Deferit membership.* |
| Works for | Western Virginia Water Authority bills only | Western Virginia Water Authority and most other US household bills |
| Learn more → |
*No late fees feature included with Max and Ultra memberships. Installments on the Lite membership may incur late fees if overdue. See Membership terms for details.
Pay your Western Virginia Water Authority bill with Deferit
Earn 2% cashback on every bill, redeemed off your next payment. No subscription fee.
Common Questions About Western Virginia Water Authority
Can I use Deferit to pay my Western Virginia Water Authority bill? ›
Yes. Enter your Western Virginia Water Authority bill amount in Deferit and we pay Western Virginia Water Authority in full right away. You repay us in 4 bi-weekly installments.
What payment methods does Western Virginia Water Authority accept? ›
Western Virginia Water Authority typically accepts online payments via credit card, debit card, or bank transfer. Visit westernvawater.org or contact their support team for the most up-to-date options.
Does Western Virginia Water Authority offer autopay? ›
Most billers offer automatic payment to help avoid late fees. Visit Western Virginia Water Authority's website or app to check whether autopay is available and how to enroll.
What do I do if I can't pay my Western Virginia Water Authority bill on time? ›
Contact Western Virginia Water Authority directly to ask about payment arrangements or hardship assistance programs. Deferit can also help — split your bill into 4 payments to ease the immediate financial pressure.
Updated: July 2026